Call Center Manager

1st Fruits Consulting, Inc.; Nashville (TN); On-site; USD 65,000 - 85,000; Full time

Job summary

A fast-growing health services organization seeks a strategic Call Center Manager to lead a dynamic customer support team. This full-time role involves overseeing operations, enhancing customer experiences, and driving growth. The ideal candidate will have a proven track record in call center management and a drive for developing innovative service channels.

Benefits

Health benefits

Dental and vision benefits

401(k)

Paid time off (PTO)

Paid training

Leadership development programs

Qualifications

• Experience in call center management.
• Passion for service excellence.
• Ability to inspire and lead a team.

Responsibilities

• Lead day-to-day operations of the call center.
• Introduce process improvements for better customer experience.
• Expand team and introduce new service channels.

Skills

Leadership

Customer Engagement

Process Improvement

Job description

Call Center Manager – Lead the Charge in Growth & Innovation

A fast-growing health services organization is looking for a strategic and energetic Call Center Manager to take the reins of a dynamic customer support team. This full-time, in-person role offers the chance to build, grow, and innovate within an environment primed for expansion.

The successful candidate will lead day-to-day operations, inspire a team of representatives, and introduce process improvements that enhance the customer experience. But this isn’t just about managing—it’s about multiplying impact. There’s room to expand the team, introduce new service channels, and shape the future of customer engagement.

This is a standout opportunity for someone with a track record in call center management, a passion for service excellence, and a sharp eye for scalable growth.

Schedule: Monday to Friday, Day Shift

Perks: Health, dental, and vision benefits, 401(k), PTO, paid training, and leadership development programs.

Ready to lead and leave your mark? Apply now and build something bigger.