Call Center Customer Service Representative - On Site

anticimexcarolinas; Monroe (NC); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Paid time off

Network of peers

Job summary

Killingsworth Environmental is hiring for a full-time Customer Loyalty Representative in the Charlotte, Mint Hill, and Matthews area. You will be the face of the company, delivering outstanding customer service, assisting with scheduling, and handling billing questions to create a great customer experience.

Responsibilities include guiding customers, deescalating calls, coordinating with field teams, and educating customers on service plans.

Qualifications

• High school diploma or GED.
• Two+ years of administrative/office experience.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills.
• Call center experience is a plus.

Responsibilities

• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat attitude
• Resolve a customer's call or email in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
• Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center

Skills

Problem solving

Customer service mindset

Multi-tasking

Communication

Team collaboration

Education

High school diploma or GED

Associate degree

Tools

Microsoft Teams

Outlook

Front

Pest Pac

Job description

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance

Now hiring in Charlotte, Mint Hill, and Matthews area!

In 2018, Killingsworth Environmental was acquired by Anticimex, a vibrant and diverse international company with over 80 years of experience with state-of-the-art offerings to provide our commercial and residential clients with the most efficient, accommodating, and environmentally friendly service possible. Our vision is to be the global leader in preventive pest control. We are changing our industry and we want you to join us.

Job Summary:

As a full-time Customer Loyalty Representative, you're the contact and face of the company for our customers. You will provide awesome customer service in a timely, upbeat, and friendly manner. For many people, you are their first experience with Killingsworth Environmental, so making a great first impression is important in this role. You will help customers schedule appointments, assist with general billing questions, and provide an overall great experience in helping the customer with their needs. After each interaction, we want to make the customer feel valued and appreciated. If you love customer service in a fast-paced environment, then this is the job for you!

Supervisory Responsibilities: None

What you bring to the table:

• A knack for outside-the-box thinking and a love of problem-solving & creativity
• First in line to handle a customer's call. Answer billing questions, schedule services, address concerns
• Assist technicians with customer accounts. Make outbound calls regarding billing and setting up appointments
• Monitor emails and respond to customers via email in a timely fashion
• Delivery of a great customer experience every time
• Deescalate calls or direct them to the proper department for assistance
• Communicate closely with the field team, managers, sales team, and other departments
• Educate customers on service plans, minor pest knowledge, and general information on Killingsworth Environmental.
• Assist your teammates and managers whenever needed

Job Responsibilities

• Practice honesty, integrity, and passion every day
• Assist customers with a friendly, upbeat, and helpful attitude each time
• Resolve a customer's call or email in a timely and accurate fashion
• Communicate and share information in a professional and kind manner among other teammates while following the manager's instructions
• Take the initiative to problem solve, research, investigate, and come up with solutions for customers' concerns
• Utilize and become familiar with technology new and old. Use Microsoft Teams, Outlook, Front, Pest Pac, and many other programs that are crucial to our Customer Care Center

Basic Requirements:

• High school diploma or GED.
• Two or more years of administrative/office experience
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused.
• Strong verbal and written communication skills

Desired Experience:

• Minimum of 1 year of call center experience.
• Associate degree

Advancement & Work/Life Balance:

• Career path that leads to multiple businesses under the umbrella of our parent company Anticimex, to include mobility to Anticimex corporate
• Paid time off including paid holidays
• Network of peers to assist

Physical Demands and Working Conditions

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Monday through Friday daytime work schedule.

Killingsworth Environmental is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.