Call Center Customer Service Representative

AT&T; Mesa (AZ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discounts up to 50%

Tuition reimbursement program

Paid Time off and holidays

Paid Parental Leave

Medical/Dental/Vision coverage

401(k) plan

Disability Benefits

Employee Assistance Programs

Job summary

AT&T is seeking a full-time Business Premier Service Consultant in Mesa, Arizona. This role involves supporting business customers with service requests, billing inquiries, and technical issues while providing exceptional customer experience.

The ideal candidate has customer service experience, flexibility in working hours, and strong problem-solving skills. AT&T offers competitive pay, along with numerous benefits including medical coverage, paid time off, and employee discounts.

Qualifications

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation is essential.
• Unwavering Customer Focus.

Responsibilities

• Support business customers with a wide range of requests, including billing and technical support.
• Manage all aspects of customer accounts including activations and service changes.
• Troubleshoot and resolve customer-impacting issues.

Skills

Customer service experience

Problem-solving skills

Attention to details

Adaptability

Strong work ethic

Job description

This full-time position reports to 1355 W University Dr, Mesa, AZ location. If selected, you must be able to report to this location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily goals, you’ll help our customers stay connected to what matters the most.

How you’ll make an impact

As a Business Premier Service Consultant (Call Center Customer Service Representative), you’ll support business customers with a wide range of requests, including billing, service changes, troubleshooting, collections, sales, and technical support for all AT&T products and services. You’ll use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more. By applying strong problem‑solving and communication skills, you’ll deliver excellent customer experience, collaborate with teams, and stay up to date with the latest technology and offerings.

What your day-to-day will look like

• Instill confidence and loyalty in customers through thoughtful listening and clear communication, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers.
• Simplify and explain customer bills, rate plans, and features of AT&T’s products and services.
• Troubleshoot and resolve customer‑impacting issues, including voice and data problems that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing.
• Engage Tier 3 support (network and IT), third‑party vendors, and suppliers as needed to resolve service faults and provide customer resolutions.
• Support wireless local number portability (WLNP), relocations, combined bill support, after‑hours inquiries, and pre‑paid service.
• Assist customers with the latest products and services, such as air cards, USB devices, AT&T‑provided software and applications.
• Manage all aspects of customer accounts, including activations, service changes, credit checks, collections, and maintenance of accurate records and reports.
• Interface with other departments, distribution centers, and management to resolve order, return, inventory, and escalation issues.
• Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management for various locations.
• Sell products and services, making personalized recommendations based on customer needs.

Pay Transparency

Our Business Premier Service Consultants earn $25.02 USD per hour. Not to mention paid training and all the other amazing rewards that working at AT&T offers.

Joining our team comes with amazing perks and benefits

• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid Time off and holidays – Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company‑designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave.
• Medical/Dental/Vision coverage.
• 401(k) plan.
• Additional sick leave beyond what state and local law requires may be available but is unprotected.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

What we’re looking for

• At least one year of customer service experience preferred; call center experience preferred.
• Flexibility to work any schedule during hours of operation is essential 5 a.m. – 10 p.m., Monday–Sunday (2 days off). Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Unwavering Customer Focus.
• Strong Work Ethic.
• Adaptability.
• Problem‑Solving Skills.
• Attention to Details.

Weekly Hours: 40

Time Type: Regular

Location: Mesa, Arizona

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.