Call Center Collections Associate

Republic Finance; Ponchatoula (LA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

PTO (Paid Time Off)

401(k) with company match

Life Insurance

Job summary

You will complete a 3-week paid training, work with a supportive team, and benefit from health/dental/vision, PTO, 401(k) match, and disability coverage. Growth opportunities and a positive culture are emphasized.

Qualifications

• Excellent verbal and written communication skills.
• Must be organized with effective time management.
• Strong customer service skills and professional attitude.
• Must pass criminal background history screening and pre-employment drug screen.
• In-office role with flexible shifts and paid training.

Responsibilities

• Handle loan payments over the phone and help customers get back on track with payments.
• Answer inbound and outbound calls using multiple computer systems.
• Identify customer needs and offer best payment solutions.
• Contribute to a positive client experience and support call center goals.

Skills

Verbal communication

Written communication

Time management

Customer service

Professional demeanor

Background check

Education

High school diploma or equivalent

Job description

Overview & Responsibilities

Republic Finance is looking to hire a team of Collection Associates at our Call Center Operations department in Ponchatoula, LA! Are you looking for a call center position with a clear path for career growth? Do you want to be part of a growing financial services company that gives back to its community? If so, please read on! This customer focused position starts at $16.50/hr (DOE) plus a monthly bonus earning up to $2,500! Our bonus structure is crafted to ensure success for everyone! This position will be in-office and requires some amount of flexibility. Below are the 2 different available shifts.

• Monday/Tuesday 7 am - 4 pm and Wednesday/Thursday 12 pm - 9 pm and a rotating Friday 8 am - 5 pm or Friday 1 pm - 5 pm and Saturday 8 am - 12 pm.
• Monday/Tuesday 12 pm - 9 pm and Wednesday/Thursday 7 am - 4 pm and a rotating Friday 8 am - 5 pm or Friday 1 pm - 5 pm and Saturday 8 am - 12 pm.

In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution as well as paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short- and long-term disability.

ASK YOURSELF...

Do you conduct yourself in a professional and positive manner? Can you build a good rapport with people easily and communicate effectively? Are you able to analyze problems and find creative solutions? Do you thrive in a fast-paced environment and manage your time well? If this describes you and you're looking for a job in the call center financial services industry with career growth, you would be perfect for our Collections Associate position!

A DAY IN THE LIFE OF A COLLECTION ASSOCIATE

We give you all of the tools that you need to succeed and grow within our Call Center Operations department! As a Collections Associate, you get to go through a 3 week on the job paid training program in which you learn all of the ins and outs of call center operations. Your main focus is communicating with our customers over the phone to help them get back on track with their monthly loan payments. You will actively find new ways to assist by listening to our customers, understanding their needs, and recommending the best payment solution for them. You handle a variety of tasks that contribute to your success and the success of the call center, including, taking loan payments over the phone, working out of 3 main computer systems, answering inbound and outbound calls through an automatic dialer system all while promoting our core values, and ensure an outstanding client experience. If you love digging in to get the job done and seeing your hard work pay off in the growth of your department and advancement opportunities within the company, then this is your gateway to success!

About Republic Finance

Founded in 1952, we have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the Central and southeastern United States. With a commitment to our customers, we identify lending options that fit each of their unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our community. Company-wide, we hold annual fundraisers for different charities each year such as Breakthrough T1D, American Cancer Society and St. Jude Children's Research Hospital among other philanthropic efforts. Our growing company offers a bright future for our employees. Whether you're just starting your career, or you have years of experience, there is a place for you on our team. We work to provide a clear career path and many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees with great benefits and competitive pay!

Requirements

• High school diploma or equivalent
• Excellent verbal and written communication skills.
• Must be organized with effective time management skills
• Excellent customer service skills
• Professional attitude and demeanor is required
• Must meet our acceptable standards for criminal background history and pass a pre-employment drug screen.

Benefits

We offer a competitive compensation and benefits package including:

• Health, Dental, & Vision Insurance
• 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday
• 401k + employer match
• Company provided Life Insurance & Long Term Disability
• Employee Assistance Program - Confidential mental health support

Additional benefits with Republic Finance include

• Access to LinkedIn Learning's library of 10,000+ professional development courses
• Employee of the Month Program
• Philanthropic support for multiple charities including an annual drive for St. Jude Children's Research Hospital
• Regular drawings for Sports tickets
• Professional offices with a friendly team environment

Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace. IND123