Call Center Agent Remote

Strata Information Technology; Saint George (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen motivierten Remote Call Center Agenten, der als erste Anlaufstelle für Kunden fungiert. In dieser Rolle bieten Sie hervorragenden Kundenservice und technischen Support, während Sie gleichzeitig die Möglichkeit haben, von zu Hause aus zu arbeiten. Sie werden Teil eines unterstützenden Teams, das kontinuierliche Schulungs- und Entwicklungsmöglichkeiten bietet, um Ihre Fähigkeiten zu verbessern und Ihre Karriere voranzutreiben. Wenn Sie leidenschaftlich daran interessiert sind, das Kundenerlebnis zu verbessern und in einem positiven Arbeitsumfeld zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible Arbeitszeiten

Fortlaufende Schulung

Unterstützendes Team

Positive Arbeitsumgebung

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice oder technischen Support.
• Fähigkeit, mehrere Anwendungen gleichzeitig zu navigieren.

Responsibilities

• Bearbeiten von eingehenden Anrufen und E-Mails von Kunden.
• Proaktive Identifizierung von Möglichkeiten zur Verbesserung des Kundenerlebnisses.

Skills

Kundenservice

Technischer Support

Kommunikationsfähigkeiten

CRM-Systeme

Education

High School Diplom

Associate Degree

Bachelor's Degree

Tools

Call Center Software

CRM-Systeme

Job description

$30 per hour

We are seeking a highly motivated and customer-focused Remote Call Center Agent to join our growing team at Strata Information Technology. As a Remote Call Center Agent, you will be the first point of contact for our customers and will play a crucial role in providing exceptional customer service and technical support.

Key Responsibilities:

\- Handle incoming calls and emails from customers, providing efficient and professional service by addressing their inquiries, concerns, and technical issues

\- Accurately log customer interactions and maintain detailed records in our CRM system

\- Identify and escalate complex issues and provide follow-up communication to ensure timely resolution

\- Proactively identify opportunities to improve customer experience and provide feedback to the team

\- Continuously stay updated on Strata Information Technology's products and services to effectively assist customers

\- Adhere to all company policies and procedures, including data privacy and security guidelines

Requirements:

\- High school diploma or equivalent; associate or bachelor's degree is a plus

\- Minimum of 1 year experience in a customer service or technical support role

\- Excellent communication skills (verbal and written) with a strong ability to empathize and build rapport

\- Proficient in using computer systems and able to navigate multiple applications simultaneously

\- Familiarity with CRM systems and call center software is a plus

\- Ability to work a flexible schedule, including weekends and evenings

Why Work with Us?

At Strata Information Technology, we value our employees and strive to create a positive and inclusive work environment. As a Remote Call Center Agent, you will have the opportunity to work from the comfort of your own home with a supportive team and management. We also provide our employees with continuous training and development opportunities to enhance their skills and advance their career.