Call Center Agent - PT

BancFirst Corporation; Weatherford (OK); On-site; USD 21,000 - 30,000; Part time

Job summary

BancFirst Corporation is seeking a part-time Call Center Agent in Weatherford, OK. The role involves handling customer calls, providing accurate account information, and delivering exceptional service from 7 a.m. to 10 p.m.

weekdays, with weekend hours and some holidays. Onsite position with potential for growth within a trusted Oklahoma bank. Applicants should have strong communication skills, the ability to manage multiple tasks, and familiarity with Microsoft Office and banking software.

Qualifications

• Customer service orientation and positive attitude.
• Strong listening and written/verbal communication.
• Able to learn banking software and apply policies.
• Maintain confidentiality and follow procedures.
• Detail oriented with data accuracy.
• Flexibility to work varied hours.

Responsibilities

• Interact with customers by phone as a Customer Service Representative.
• Greet customers warmly and build professional relationships.
• Process phone requests (stop payments, balance inquiries, transfers, check orders).
• Maintain accurate account information and provide excellent service.
• Adhere to security policies and protect customer privacy.

Skills

Customer service

Communication

Attention to detail

Problem solving

Tools

Microsoft Office

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Agent - PT

Weatherford, OK, US

11 days ago Requisition ID: 5474

Call Center Agent - PT

Weatherford, OK

Onsite Position

122 N. Broadway, Weatherford 73096

Part Time

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Interacts with customers by phone as a Customer Service Representative

Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers

Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation

Provides accurate account maintenance

Provides extraordinary customer service

Practices security procedures and protects customer confidentiality and privacy

Perform other duties and special projects as requested

Regular and consistent attendance is an essential function of this position

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.

Outstanding listening and communication skills, both written and verbal

Willing to handle customer questions and concerns with efficiency and diplomacy

Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications

Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking

Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines

Detail oriented and able to manage multiple tasks

Strong attention to detail with high concern for data accuracy

Developed critical thinking and decision making skills

Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays.

Demonstrated good attendance and punctuality

PREFERRED SKILLS AND QUALIFICATIONS

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry 10 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.