Call Center Agent (Panama)

24 Hours Group; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading service provider is looking for a remote Call Center Agent to handle inbound and outbound calls, converting leads into towing jobs. Ideal candidates will need to meet strict computer and internet speed specifications, ensuring reliable communication. This role operates in a shift-based environment, working 24/7, and requires the ability to effectively manage customer inquiries and provide solutions. This is a fantastic opportunity for motivated individuals seeking flexible remote work.

Qualifications

• Must have a reliable internet connection with specified speed requirements.
• Requires a computer setup that meets minimum specifications.

Responsibilities

• Manage inbound and outbound calls effectively.
• Convert leads to towing jobs and identify client needs.
• Work in a 24/7 operations environment.

Skills

VoIP Communication Skills

Customer Service Skills

Job description

Call Center Agent

This is a remote position. The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.

Duties and Responsibilities

• Responsible for managing a whole lot of incoming and outgoing calls in the operations.
• Identify the needs of client and find solution to it.
• Answering inbound calls, converting them to leads, and later to towing jobs.

Working Conditions

• Remote
• Shift-based in a Call Center that works 24 / 7.
• Pacific Time Zone

Requirements

1. Computer Specifications

Minimum Intel Specs

• Processor: Core i7 8th generation (and above)
• Processor: Core i5 10th generation (and above)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory

Minimum AMD Specs

• Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory

Macintosh Specs

• Processor: Core i7 / i5 / M1 / M2
• RAM: Minimum of 12 GB
• Storage: 128 GB SSD or higher
• Graphics: 2 GB graphics memory

2. Main Internet Speed Requirement

• Jitter: below 10ms
• Latency: below 160ms
• Upload: more than 25mbps
• Download more than 40 mbps

Using internet speedtest

• VoIP Speed Test | 8x8
• Aircall's VoIP Speed Test | Aircall
• VoIP Speed Test: Check Your Network Reliability (getvoip.com)

3. Power Backup

A reliable power backup that could sustain a minimum of 8 hours (full shift). Examples: Generators / / Solar Panels / / Portable power inverters etc. (UPS is not enough)

4. Internet Backup

• Jitter: below 10ms
• Latency: below 160ms
• Upload: minimum of 25mbps
• Download: minimum of 25mbps

Power and Internet Backup is a MUST.