Call Center Agent

My Insurance Services Inc.; Roseville (CA); Remote; USD 20,000 - 29,000; Full time

Job summary

My Insurance Services Inc. in Roseville, California, is seeking full-time Call Center Agents to support the CalAIM Community Supports program.

You will be the first point of contact, providing information, answering inquiries, and guiding members with empathy and professionalism. We value bilingual applicants (Chinese/English or Vietnamese/English), excellent communication, compassion, and cultural sensitivity.

Qualifications

• Excellent communication skills.
• Bilingual capabilities in Chinese/English or Vietnamese/English.
• Compassionate and culturally sensitive health support.

Responsibilities

• Provide information and answer inquiries for CalAIM Community Supports.
• Guide members with empathy and professionalism.
• Collaborate with team to ensure accurate, timely responses.

Skills

Bilingual Chinese/English

Bilingual Vietnamese/English

Job description

**ABOUT THE ROLE** Call Center Agents are the first point of contact for individuals seeking support through the CalAIM Community Supports program. You’ll provide information, answer inquiries, and guide members with empathy and professionalism.**WHAT WE’RE LOOKING FOR** – Bilingual speakers (Chinese/English and Vietnamese/English) – Excellent communication skills – Compassionate & culturally sensitive – Dedicated to improving community healthFULL-TIME: $18/HOUR І NON-EXEMPTSCHEDULE: MON-FRI, 9:00 AM – 5:30 PMLOCATION: ROSEVILLE, CA (101 CREEKSIDE RIDGE CT, SUITE 215)**Job Location:** Remote