Call Center Agent

U-Haul; Grand Prairie (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Paid holidays

Job summary

U-Haul is seeking a Call Center Agent in Grand Prairie, TX. You will handle inbound and outbound calls, assist dealerships, and help manage equipment reservations.

The role requires a service-oriented mindset and the ability to adapt to daily changes in a busy setting. Applicants should have a high school diploma or equivalent and be proficient with office tools such as Word and email, with experience in multitasking and time management.

Qualifications

• High school diploma or equivalent is required.
• Proven customer service experience and strong communication skills.
• Ability to manage time and multitask in a fast-paced environment.

Responsibilities

• Assist with calls from and to customers.
• Support field team members and U-Haul dealerships with equipment and reservation management.
• Direct incoming customers' equipment to areas based on demand and productivity status to balance inventory.

Skills

Customer service

Time management

Multitasking

Education

High school diploma or equivalent

Tools

Office equipment

Word

Email

Multiline phones

Job description

United States This position is not eligible for employer sponsorship. Applicants must be legally authorized to work and must not require employer sponsorship.

Location: 920 MacArthur Blvd, Grand Prairie, Texas 75050 United States of America

U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in a fast-paced environment where each day is different and dynamic. If this sounds like you, then consider joining U-Haul as a Call Center Agent! U-Haul offers a wide range of personal and professional growth within its organization.

U-Haul Offers:

• Career stability


• Opportunities for advancement


• Mindset App Reimbursement


• Gym Reimbursement Program


• Health insurance & Prescription plans, if eligible


• Paid holidays, vacation, and sick days, if eligible


• Life insurance


• MetLaw Legal program


• MetLife auto and home insurance


• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more


• 401(k) Savings Plan


• Employee Stock Ownership Plan (ESOP)


• 24-hour physician available for kids


• Dental & Vision Plans


• Business travel insurance


• You Matter EAP


• LifeLock Identity Theft Protection


• Critical Illness/Group Accident Insurance


• Dave Ramsey’s SmartDollar Program

Call Center Agent Responsibilities:

Assist with calls from and to customers. Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand. Review reports that aid in effective placement of equipment, customer reservations and contracts that support creating equipment availability and accuracy. Assist with the Company’s U-Box portable storage product.

Minimum Qualifications:

High school diploma or equivalent Working knowledge of office equipment such as multiline phones, phone etiquette, Word and email Proficient in customer service, time management and multitasking

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. \"Sam\" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.