Call Center Advocate

Dick Van Dyke Appliance World; Springfield (IL); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Savings bank

Vision insurance

401(k)

Competitive salary

Dental insurance

Employee discounts

Job summary

Dick Van Dyke Appliance World in Illinois is seeking a Call Center Advocate for an on-site role. You will serve as a key liaison, providing product and service information, resolving issues efficiently, and delivering outstanding customer experiences.

The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Training is provided, with full-time hours and a competitive hourly wage of $18.00–$19.00.

Qualifications

• Strong phone etiquette and active listening skills.
• Customer-focused mindset with the ability to adapt to different personalities.
• Excellent verbal and written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Basic computer skills and accurate data entry.
• High school diploma or equivalent and valid driver’s license.

Responsibilities

• Manage a high volume of incoming calls.
• Build strong trusting relationships with customer accounts through open and interactive communication.
• Provide accurate and complete information using appropriate tools and resources.
• Handle customer complaints, identify solutions, and follow up to ensure resolution.
• Accurately document customer interactions, update accounts, and maintain records.
• Follow all communication procedures, guidelines, and company policies.

Skills

Phone etiquette

Active listening

Verbal communication

Written communication

Multi-tasking

Data entry

Basic computer skills

High school diploma

Driver's license

Education

High school diploma or equivalent

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Profit sharing


• Savings bank


• Vision insurance


• 401(k)


• Competitive salary


• Dental insurance


• Employee discounts

Now Hiring: Call Center Advocate (On−Site Position)

This is NOT a remote position

Call Center Advocate Schedule

• Monday–Friday: 8:00 AM – 5:00 PM (Meal Break 1hr)


• Every other Saturday: 8:00 AM – 4:00 PM (Meal Break 30 min)


• Closed Sundays

Call Center Advocate Job Type: Full-Time

Call Center Advocate Pay Structure: $18.00–$19.00 per hour (based on experience)

Call Center Advocate Position Overview

We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience.

The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed.

Even with limited experience, we will train the right person!

Call Center Advocate Key Responsibilities

• Manage a high volume of incoming calls


• Build strong trusting relationships with customer accounts through open and interactive communication


• Provide accurate and complete information using appropriate tools and resources


• Handle customer complaints, identify solutions, and follow up to ensure resolution


• Accurately document customer interactions, update accounts, and maintain records


• Follow all communication procedures, guidelines, and company policies

Call Center Advocate Required Skills & Qualifications

• Strong phone etiquette and active listening skills


• Customer-focused mindset with the ability to adapt to different personalities


• Excellent verbal and written communication skills


• Ability to multi-task, prioritize, and manage time effectively


• Basic computer skills


• Accurate data entry skills


• High school diploma or equivalent


• Valid driver’s license

Call Center Advocate Benefits Available At 90 Days

• 401(k) with profit sharing


• One week of paid time off


• One paid personal day every 90 days (up to four per year)


• Health insurance


• Dental insurance


• Vision insurance


• Free life insurance


• Flex Spending Account or (FSA)/ Health savings account (HSA)


• 90-day performance evaluation with opportunity for a pay increase

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.