Calibration Manager

Micro Quality Calibration, Inc.; San Carlos (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Referral bonuses

Birthday perks

Team appreciation

Job summary

Micro Quality Calibration, Inc. seeks an experienced Calibration Lab Manager to lead daily operations, technical staff, quality, and customer relationships.

The role balances laboratory management with branch operations, involving staff leadership, scheduling, and KPI oversight in a hands-on environment. The successful candidate will oversee calibration activities, ensure compliance with ISO/IEC 17025 and related standards, and drive continuous improvement.

Qualifications

• 7–10 years of bench calibration/metrology experience.
• Proven management experience leading calibration laboratory, technical, or branch operations.
• Strong knowledge of calibration processes, instrumentation, measurement systems, metrology principles, and multiple disciplines including electrical, dimensional, mechanical, temperature, pressure, RF, and/or physical.
• Working knowledge of ISO/IEC 17025, A2LA, NIST traceability, ANSI/NCSL, audits, measurement uncertainty, and out-of-tolerance conditions preferred.
• Military PMEL/TMDE/DOD calibration experience preferred.
• Proven leadership, communication, customer-service, organizational, time-management, prioritization, problem-solving, and critical-thinking skills.
• Experience with calibration management software, ERP/LIMS, and Microsoft Office, Outlook, Excel, Word, and Teams preferred.
• Ability to lift up to 50 lbs. for potential onsite customer visits.

Responsibilities

• Oversee daily calibration operations, workflow, staffing, productivity, capacity, and turnaround while ensuring accurate and timely customer work.
• Provide technical guidance on calibration procedures, instrumentation, measurement systems, standards, traceability, uncertainty, calibration intervals, and out-of-tolerance conditions across multiple disciplines.
• Maintain compliance with ISO/IEC 17025, A2LA, NIST traceability, ANSI/NCSL, and MQC quality procedures; ensure accurate calibration records, certificates, procedures, and technical documentation.
• Support internal, A2LA, and customer audits, including preparation, nonconformances, corrective actions, customer complaints, and continuous improvement.
• Lead, train, develop, and hold calibration technicians and laboratory personnel accountable while assigning work based on qualifications, workload, and customer requirements.
• Identify training and cross-training needs while maintaining a professional, safe, quality-focused, and team-oriented environment.
• Monitor KPIs, workload, turnaround, productivity, and resource needs; assist with staffing, budgeting, purchasing, equipment, and business growth initiatives.
• Build customer relationships, resolve technical or service escalations, and partner with sales and customer service to support retention and business development.
• Maintain a safe, organized laboratory and ensure equipment, environmental conditions, facilities, and maintenance support calibration activities.
• Identify bottlenecks and implement improvements to processes, efficiency, quality, turnaround, and overall laboratory performance.

Skills

Bench calibration

Metrology experience

Leadership

Communication

Problem-solving

Time management

Customer-service

Tools

ERP/LIMS

MS Office

Job description

Founded in 1978, Micro Quality Calibration (MQC) is one of the largest privately owned metrology labs on the West Coast, serving aerospace, defense, medical, automotive, and other precision-driven industries. Operating from a new 22,000 sq. ft. state-of-the-art facility, MQC is trusted by thousands of companies nationwide. Calibration is performed to NIST-traceable standards, with A2LA accreditation to ISO/IEC 17025 and ANSI/NCSL. MQC is known for quality, accuracy, responsiveness, and a 5-business-day turnaround.

Position Overview:

We are seeking an experienced Calibration Lab Manager / Branch Manager to lead daily laboratory operations, technical staff, quality, productivity, customer relationships, and business objectives. The ideal candidate will have strong hands-on calibration experience combined with leadership and operational management skills.

The successful candidate will oversee calibration operations, personnel, workflow, quality systems, scheduling, equipment, and customer relationships. Depending on experience and the company’s evolving needs, the role may have a stronger focus on laboratory management, branch operations, or a combination of both. This is a hands-on leadership position requiring strong communication with technicians, engineers, customers, vendors, auditors, and senior management while balancing technical, operational, and business needs.

Responsibilities:

Calibration & Laboratory Operations

• Oversee daily calibration operations, workflow, staffing, productivity, capacity, and turnaround while ensuring accurate and timely customer work.
• Provide technical guidance on calibration procedures, instrumentation, measurement systems, standards, traceability, uncertainty, calibration intervals, and out-of-tolerance conditions across multiple disciplines.

Quality & Compliance

• Maintain compliance with ISO/IEC 17025, A2LA, NIST traceability, ANSI/NCSL, and MQC quality procedures; ensure accurate calibration records, certificates, procedures, and technical documentation.
• Support internal, A2LA, and customer audits, including preparation, nonconformances, corrective actions, customer complaints, and continuous improvement.

Leadership & Personnel

• Lead, train, develop, and hold calibration technicians and laboratory personnel accountable while assigning work based on qualifications, workload, and customer requirements.
• Identify training and cross-training needs while maintaining a professional, safe, quality-focused, and team-oriented environment.

Branch & Business Operations

• Monitor KPIs, workload, turnaround, productivity, and resource needs; assist with staffing, budgeting, purchasing, equipment, and business growth initiatives.
• Build customer relationships, resolve technical or service escalations, and partner with sales and customer service to support retention and business development.

Safety, Facility & Continuous Improvement

• Maintain a safe, organized laboratory and ensure equipment, environmental conditions, facilities, and maintenance support calibration activities.
• Identify bottlenecks and implement improvements to processes, efficiency, quality, turnaround, and overall laboratory performance.

Requirements and Skills:

• Must have 7-10 years of bench calibration/metrology experience.
• Proven management experience leading calibration laboratory, technical, or branch operations.
• Strong knowledge of calibration processes, instrumentation, measurement systems, metrology principles, and multiple disciplines including electrical, dimensional, mechanical, temperature, pressure, RF, and/ or physical.
• Working knowledge of ISO/IEC 17025, A2LA, NIST traceability, ANSI/NCSL, audits, measurement uncertainty, and out-of-tolerance conditions preferred.
• Military PMEL/TMDE/DOD calibration experience preferred.
• Proven leadership, communication, customer-service, organizational, time-management, prioritization, problem-solving, and critical-thinking skills.
• Experience with calibration management software, ERP/LIMS, and Microsoft Office, Outlook, Excel, Word, and Teams preferred.
• Ability to manage multiple priorities while maintaining quality and turnaround requirements.
• Ability to lift up to 50 lbs. for potential onsite customer visits.
• Valid driver’s license, clean driving record, and U.S. citizenship or permanent residency required.
• Incentives & Recognition: Referral bonuses, birthday perks, team appreciation
• Workplace Culture: Daily coffee, Friday donuts, monthly lunches, holiday events, team outings.

We are an Equal Opportunity Employer

MQC is an Equal Opportunity and Affirmative Action Employer.