Cake Decorator & Bakery Customer Experience Pro

Food Lion; Richmond (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Food Lion in Richmond, VA is seeking a Deli Bakery Associate to provide quality customer service and maintain department standards. You will ensure proper food handling, follow safety guidelines, and work toward minimizing shrink by using standard practices.

Responsibilities include assisting customers, understanding ingredients and finishing products, stocking and displaying merchandise, wearing the uniform, and completing required CBT and training courses as part of your daily duties.

Qualifications

• Excellent interpersonal, organizational, communication and customer service skills.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Understand the use of ingredients, mixes, and icings and coordinates colors
• Understand production standards for processing of all product
• Follow all technical manuals for processing of product, label placement, etc.
• Ensure proper sanitation of department, equipment and proper food handling/preparation
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Food Lion in Richmond, VA is seeking a Deli Bakery Associate to provide quality customer service and maintain department standards. You will ensure proper food handling, follow safety guidelines, and work toward minimizing shrink by using standard practices.

Responsibilities include assisting customers, understanding ingredients and finishing products, stocking and displaying merchandise, wearing the uniform, and completing required CBT and training courses as part of your daily duties.