Cage Shift Supervisor - The Cosmopolitan

MGM Resorts International; Las Vegas (NM); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage, entertainment/

Free meals in employee dining room

Free parking

Job summary

MGM Resorts International in Las Vegas is seeking a Cage Supervisor to lead daily cage operations, ensure accurate financial transactions, and uphold compliance with gaming regulations. You will guide a team, supervise cash handling, and deliver high-level guest service to MGM Rewards members and guests.

The role requires 2+ years in cash handling or customer service, a HS diploma or GED, and prior cage cashier experience.

Qualifications

• Must be 21 years of age or older.
• High School Diploma or GED required.
• 2+ years of cash handling or customer service experience.
• Prior experience as a cage cashier.

Responsibilities

• Oversee daily cage operations by monitoring quality standards, delegating tasks, running shift reports, verifying and approving transactions in accordance with internal control standards.
• Ensure consistent delivery of exceptional guest service, resolve guest complaints, supervise and support programs such as MGM Rewards, MyVegas, and the MGM Rewards Mastercard and assist with MGM Rewards member requests and disputes professionally and promptly.
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations.
• Issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures.
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels.
• Promote a positive, inclusive work environment that values guest service, and ensure training and succession planning align with the company’s commitment to diversity.

Skills

Cash handling

Customer service

Cage cashier experience

Education

HS diploma or GED

Job description

Location

Las Vegas, Nevada

Overview

The SHOW Comes Alive At MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

Job Overview

As a Cage Supervisor, you play a key role in ensuring smooth cage operations by guiding your team through accurate, efficient, and compliant financial transactions. In addition to supporting a high level of guest service, you are responsible for ensuring alignment with company policies and with Federal, State, and local gaming regulations. Your leadership helps create a secure, seamless experience for both guests and team members, delivering the kind of service that leaves a lasting impression.

Starting Rate

$27.00

Day‑to‑Day Responsibilities

• Oversee daily cage operations by monitoring quality standards, delegating tasks, running shift reports, verifying and approving transactions in accordance with internal control standards.
• Ensure consistent delivery of exceptional guest service, resolve guest complaints, supervise and support programs such as MGM Rewards, MyVegas, and the MGM Rewards Mastercard and assist with MGM Rewards member requests and disputes professionally and promptly.
• Assist the Casino Cage Manager in balancing the banks at the end of each shift according to departmental variance policies and ensure that all reports and forms comply with Title 31 regulations.
• Issue FREEPLAY, complimentary play coupons, and adjust tier credits for guests as requested, in accordance with company policies and procedures.
• Collaborate with workforce management and the Casino Cage Manager to coordinate work schedules, handle vacation requests, and maintain attendance records to ensure adequate staffing levels.
• Promote a positive, inclusive work environment that values guest service, and ensure training and succession planning align with the company’s commitment to diversity.

Ideal Candidate

• Must be 21 years of age or older.
• Has a High School Diploma or GED.
• 2+ years of prior relevant experience in cash handling or customer service.
• Prior experience as a cage cashier.

Perks & Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room.
• Free parking on and off‑shift.
• Health & Income Protection benefits (for eligible employees).
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

View Job Description https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=11435

Are you ready to JOIN THE SHOW? Apply today!