CAGE SHIFT MANAGER

Santa Ana Star Casino Hotel; Santa Ana Pueblo (NM); On-site; USD 52,000 - 78,000; Full time

Job summary

Santa Ana Star Casino Hotel in Santa Ana Pueblo, NM, is seeking a Cage Shift Manager to oversee daily cage operations and supervise Cage Cashiers during shifts. The role focuses on maintaining productivity while delivering excellent customer service in a fast-paced casino environment.

The candidate should have at least two years of cage experience, strong English communication, and advanced computer skills, including MS Office and IGT software.

Qualifications

• High school diploma or GED.
• Two years cage experience required.
• Some college courses in Banking, Finance or related area preferred.
• Excellent written and verbal communication with multiple levels of management.
• Must read, write, speak and understand English.
• Advanced computer capabilities.
• 10-key proficiency.
• Experience with MS Word/Excel/Outlook/Access preferred.
• Knowledge of gaming software; IGT experience preferred.
• Smartphone use for company apps required; payroll deduction option may apply.
• Must obtain Pueblo of Santa Ana Gaming license.

Responsibilities

• Review and adjust cage employees' daily work schedules.
• Monitor performance to ensure adherence to policies and ICS.
• Perform even-money exchanges with other casino departments.
• May perform functions of subordinate staff as required.
• Participate in hiring, training, and evaluating cage staff; manage workload and performance.
• Prepare daily bank deposits.
• Maintain key control and key log; issue keys as needed.
• Ensure compliance with currency reporting requirements (Title 31).
• Monitor cage activity and safeguard assets.
• Review daily cash receipts and vault disbursements for shift.
• Verify and record funds from operating departments.
• Stay current on Tribal, State, Federal, and Gaming policies.

Skills

Customer service

Communication

Computer skills

Multitasking

Problem solving

Team player

Mathematical skills

Education

High school diploma

Finance courses

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

IGT software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CAGE SHIFT MANAGER

Full Time Santa Ana Pueblo, NM, US

2 days ago Requisition ID: 2556

Job Summary:

The Cage Shift Manager is responsible for the daily operations of the cage. The Cage Shift Manager maintains the balance between productivity standards and customer service for Cage Cashiers during their shift.

Job Description

Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

• Review and make suggestions to cage employees daily work schedules.
• Monitors the performance of subordinates, ensuring adherence to Casino policies and procedures and the ICS.
• Performs even-money exchanges with the other Casino departments.
• May perform functions of subordinate staff, as required.
• Makes recommendations for hiring, terminating and training cage employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
• Ensures proper preparation of the daily bank deposit.
• Maintains locked boxes for keys and the key control log and ensures proper issuance of keys.
• Ensures cage compliance with federal currency transaction reporting requirements of Title 31.
• Maintains awareness of all cage activity and safeguards cage assets.
• Reviews daily cash receipts and disbursements through the vault for their shift.
• Ensures all cash turned in by operating departments is properly verified and recorded.
• Verifies and accepts funds from hard and soft count.
• Obtain and maintain most current information regarding applicable Tribal, State, Federal, and Gaming policies, procedures, rules, and regulations.
• Performs other duties, as assigned.
• Preference given to qualified Santa Ana Tribal Member.
• High School diploma or GED.
• Two years cage experience is required.
• Some college courses in Banking, Finance or related area preferred.
• Excellent written and verbal communication skills including the ability to successfully communicate with multiple levels of management.
• Must be able to read, write, speak and understand English.
• Must have advanced Computer capabilities.
• Must be 10-key proficient.
• Must have knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, Outlook, and Access preferred.
• Knowledge of gaming software systems required with use of IGT software preferred.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be a detail oriented, organized individual with the ability to multi-task.
• Proven ability to provide outstanding customer service.
• Proven ability to handle conflict situations.
• Must have excellent problem solving abilities.
• Strong mathematical skills including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must have strong analytical skills.
• Must be able to work in a fast paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Essential Physical Functions

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talk and hear.
• Must be able to lift up to 25lbs.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to maneuver around the office and the facility as needed to collect all necessary materials and documents.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used

• Smartphones, computers, timeclocks, and all other equipment assigned to the position.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.