Cage, Count & Credit Operations Leader

Hollywood Casino Joliet; Joliet (IL); On-site; USD 80,000 - 90,000; Full time

Job summary

Hollywood Casino Joliet is seeking a Cage, Count Room & Credit Manager to lead the Cage, Count Room and Credit operations. This role focuses on safeguarding assets, ensuring accurate cash handling, and maintaining regulatory compliance across units.

You will develop and implement goals, staff schedules, and training to support guest service and financial integrity. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor’s degree in a related field preferred.
• Strong financial, mathematical and analytical abilities.
• Excellent communication and interpersonal skills.
• Flexibility to work varying schedules including nights/weekends.

Responsibilities

• Provide strategic and operational leadership for Cage, Count Room, and Credit operations.
• Develop and manage departmental goals, procedures, and service standards.
• Oversee risk controls, cash handling, and asset safeguarding.
• Ensure compliance with AML, CTR, SAR/SARC, and gaming regulations.
• Lead staff development, coaching, and performance evaluations.

Skills

Financial acumen

Analytical skills

Problem solving

Verbal communication

Written communication

Interpersonal skills

Adaptability

Leadership

Education

Bachelor’s degree in Business Administration, Finance, Accounting, Hospitality, Gaming Management, or related discipline

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Hollywood Casino Joliet is seeking a Cage, Count Room & Credit Manager to lead the Cage, Count Room and Credit operations. This role focuses on safeguarding assets, ensuring accurate cash handling, and maintaining regulatory compliance across units.

You will develop and implement goals, staff schedules, and training to support guest service and financial integrity. Strong leadership and analytical skills are essential.