Cage Cashier Shift Supervisor

Grand Casino Hinckley; Hinckley (MN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits

401k plan

Tuition reimbursement

Birthday and anniversary gifts

Job summary

Grand Casinos is seeking a Cage Cashier Shift Supervisor to oversee Cage operations across the shift, ensuring accurate cash handling, policy adherence, and guest satisfaction.

You will lead a team of Cashier Cage associates, balance banks, and supervise multiple cashier windows and ATMs while maintaining compliance with gaming regulations and internal controls.

Qualifications

• Requires strong leadership and people-management skills.
• Excellent verbal and written communication for interdepartmental coordination.
• Solid understanding of financial data and records with accuracy accountability.
• Ability to identify variances and implement loss-prevention policies.
• Commitment to providing top-tier guest service across Cage operations.

Responsibilities

• Assist in developing and implementing Cage department policies and procedures.
• Supervise and evaluate performance of Cashier Cage associates.
• Coordinate and supervise all Cashier Cage staff during shifts.
• Balance and service main bank, ATMs, kiosks, jackpots, and Cash Recycler.
• Ensure currency and assets are securely managed (40k to 10M).
• Monitor credit card, check cashing, debit, and ATM transactions.
• Maintain Cage records, variances, and attendance with accuracy.
• Collaborate with Revenue Audit for paperwork accuracy and variance resolution.
• Stay informed about events, promotions, and guest communications.
• Ensure Title 31 compliance for the shift and related activities.

Skills

Team leadership

Communication

Financial acumen

Variance analysis

Guest service

Education

High School diploma or GED

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

For current employees of Mille Lacs Corporate Venture and its subsidiaries, please login to Workday and visit the Jobs Hub for internal career opportunities.

The Opportunity

As the Cage Cashier Shift Supervisor for Grand Casinos, you are entrusted with overseeing the seamless administration of operations and functions within the Cage during your designated shift. This role requires strict adherence to the mission, objectives, policies, and procedures established by the Grand Casino property. Operating within the framework of Federal, State, and Tribal gaming regulations is paramount, and you will play a pivotal role in providing leadership and guidance for the entire Gaming Operation across the organization.

What you get to do

• Assist in developing and implementing departmental policies and procedures, ensuring the seamless operation of the Cage.
• Evaluate the performance and progress of Cashier Cage associates, adjusting standards and procedures as needed.
• Coordinate and supervise activities of all Cashier Cage associates.
• Assist in implementing policies to reduce loss, including variances.
• Ensure the integrity of all financial data produced by associates during their shift.
• Manage multiple cashier windows and the main bank, overseeing assets ranging from $40,000 to $10 million.
• Assist in balancing and servicing ATM, Kiosks, Jackpot Machines, and a Cash Recycler on the property.
• Aid in servicing all internal casino venues, issuing, counting, and replenishing banks for each.
• Manage an average of 7 working associates during their shifts, maintaining accurate files for each.
• Coordinate and oversee activities related to credit card transactions, check cashing, debit transactions, and ATM transactions.
• Assist in monitoring the availability of all ATM, Kiosks, Jackpot Machines, and the Cash Recycler, ensuring they are loaded with currency, monitored three times a day, and responding promptly to service issues and calls.
• Handle the collection or return of mis-payments to Guests by preparing letters and making calls.
• Monitor and enforce Guest Service standards for Cage associates.
• Hold a high degree of accountability for the accuracy and thoroughness of departmental records, including the tracking of variance and attendance records for their assigned team.
• Collaborate with Revenue Audit associates to ensure accuracy in required paperwork, conducting necessary research to effectively solve Cage variances and disputes.
• Maintain an open line of communication with all departments.
• Ensure a maximum level of Guest service and satisfaction throughout the Cage department.
• Monitor all gaming action, effectively communicating suspicious, unusual, or excessive activity to appropriate personnel.
• Assist Cage and Main Bank associates as needed for schedule assignments, breaks, completing orders, and handling Guest concerns.
• Stay current with special events on the property, promotions, and drawings to inform Guests.
• Assist shift Associates in understanding their responsibilities and executing their job duties.
• Ensure a maximum level of Guest service.
• Manage and coordinate activities of workers engaged in processing credit card transactions, check cashing, debit transactions, and ATM transactions.
• Assist Cage Cashiers as needed for breaks, completing orders, handling Guest concerns, etc.
• Stay up to date regarding special events on the property, promotions, etc., to inform Guests.
• Ensure all Title 31 compliance for the assigned shift.
• Perform other departmental duties as assigned to contribute to the overall success and efficiency of the team.

What We Look for In a Person

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty).
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• High School diploma or GED required.
• One (1) year of experience as a Cage Cashier and/or Main Bank Cashier in a role overseeing others’ work or projects — assigning tasks, training staff, monitoring performance or outcomes to goals, and holding some responsibility for the team’s or department’s results; or
• An equivalent combination of demonstrated leadership experience through employment, community involvement, tribal organizations, military service, volunteer activities, training responsibilities, or other comparable experiences.
• Flexibility to work on multiple shifts as necessary.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Must Have Skills

• Ability to lead and supervise a team of Cashier Cage associates, ensuring efficient and effective operations.
• Strong verbal and written communication skills are crucial for coordinating activities, maintaining an open line of communication with all departments, and addressing Guest concerns.
• Solid understanding of financial data, accountability for departmental records, and experience managing assets ranging from $40,000 to $10 million.
• Capacity to evaluate performance, identify variances, and implement policies to reduce loss. Ability to conduct research to effectively solve Cage variances and disputes.
• Commitment to maintaining a maximum level of Guest service and satisfaction, enforcing Guest Service standards for Cage associates.

Physical Needs

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit (up to 8 hours), balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Able to lift and carry objects up to twenty-five (25) lbs.

Work Environment

• Moderate-to-loud noise level (public areas).