Cafe Team Member

Urban Air Adventure Parks; Chicago (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player in location-based entertainment is seeking Café Team Members to provide exceptional service in a fast-paced environment. This role involves serving guests, managing kitchen operations, and ensuring compliance with health regulations. Ideal candidates will possess strong communication skills, a friendly demeanor, and the ability to multitask effectively. Join a dynamic team dedicated to creating memorable experiences for guests while working in a vibrant and engaging atmosphere. This is a fantastic opportunity for those looking to grow in the hospitality sector and make a positive impact on customer satisfaction.

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred.
• Basic math skills of adding and subtracting required.

Responsibilities

• Serve guests efficiently with food and drink at the Urban Air Café.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Ensure compliance with all health code regulations.

Skills

Guest Service

Communication Skills

Basic Math Skills

Multitasking

Education

High School Diploma

Some College

Tools

ServSafe Certification

Job description

JOB SUMMARY
The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

RESPONSIBILITIES

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Ensure compliance with all health code regulations
• Maintain clear, well-organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required, some College preferred
• Basic math skills of adding and subtracting required
• ServSafe or similar food handling certification preferred

ADDITIONAL REQUIREMENTS

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
• An effective, well-organized and efficient team player with a strong sense of discipline and urgency
• Holds oneself accountable for high personal standards of conduct and professionalism

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in a noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Kennesaw is an equal opportunity employer.