Cafe Team Expert

Barnes & Noble, Inc.; Tigard (OR); On-site; USD 34,000 - 45,000; Full time

Job summary

Barnes & Noble, Inc. in Tigard, OR is seeking a Café Team Expert (CTE) to lead the café team and foster a welcoming environment for customers.

You will work through the team to develop knowledge and connect data to impact sales, trends, waste, and inventory, ensuring a profitable café operation. You will present viable business strategies and collaborate with the Store Manager to implement and adapt café action plans to deliver expected results, while maintaining high standards of attendance and

Responsibilities

• Lead cafe team to deliver consistent, high-quality beverages and service.
• Develop team knowledge to create a welcoming customer environment.
• Identify data to influence sales, trends, waste, and inventory to support profitability.
• Collaborate with Store Manager to implement café action plans and meet goals.

Skills

Barista

Customer service

Team leadership

Job description

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

Location
OR - Tigard - Bridgeport - 2371
Classification
Full-Time

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are good at identifying and connecting data, using it to impact sales, trends, waste, inventory and other components to ensure a profitable Café. In this role, you present viable business strategies and work collaboratively with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.
You’ll make a great Cafe Team Expert if you have what we term to be good "behaviors." Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations.

These Behaviors Collectively Demonstrate That You

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store - we are open from early mornings to late evenings every day, including weekends and most holidays.
• Are positive and proactive in your approach to work; you lead by example with purpose and energy, working hard and reliably while inspiring others to do the same.
• Are supportive of the entire store team, demonstrating kindness, fairness, encouragement and respect.
• Are always cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, and are an enthusiastic learner and use feedback to improve skills.
• Are an active listener who understands information and clearly communicates messages as expected to support company initiatives and goals.
• Prioritize resources and barista support appropriately to keep the shift on track.
• Above all, show that you enjoy being a barista!
  

As a Café Team Expert you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble Barista. You will be trained and expect to be proficient in these areas:

• Using mastered skills in drink making, creating and maintaining food and beverage presentation standards and adjusting displays, modeling and coaching others in their effective use.
• Using strong visual merchandising skills, to maintain counter and floor retail fixtures.
• Running an efficient and quick register while taking orders, coaching others on efficient order taking and speed of service.
• Using bookselling skills to support the bookfloor team willingly and effectively when available.
• Actively coaching the team to follow loss prevention procedures, and maintain safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors.
• Managing inventory through effective food and beverage orders.
• Completing and submit accurate monthly inventory and waste log on time.
  

All this work requires physical activity which includes prolonged standing,