Cafe' Services Supervisor (Part-Time)

The Frick Museums and Art of Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 28,000 - 41,000; Part time

Job summary

The Frick Pittsburgh is seeking a part-time Café Services Supervisor to deliver an exceptional visitor and guest experience through strong customer service and knowledge of Café offerings.

Reporting to the General Manager of Café Services, you will train staff, supervise operations, and help manage menus and events while ensuring safety and quality standards.

Qualifications

• Excellent customer service and communication skills.
• Commitment to accessibility, inclusion, diversity, and racial equity.
• Minimum of 1 year café restaurant supervisory experience.
• Knowledge of food safety standards.
• Basic computer skills; experience with POS systems a plus.
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise.
• Availability to work weekend and evening hours.
• Clearance of a criminal background check.

Responsibilities

• Trains and supervises Café staff – including POS requirements, customer service standards, cash handling, opening/closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge.
• Supports ongoing learning and development of team members; directs Café staff by prioritizing duties and ensuring productivity.
• Oversees wine bar for events and helps create a respectful and inclusive team environment; maintains cash counts and deposits during opening/closing procedures.
• Provides exemplary customer service during shifts and works with Café Manager to troubleshoot POS and front-of-house equipment; handles guest inquiries and feedback.
• Maintains safety and food quality standards; manages supply inventory and deliveries; assists with menu modifications with the Café Manager.
• Ensures end-of-day reporting is completed; assists in register programming, end-of-month reporting, and inventory; stays updated on industry standards.

Skills

Customer service

Communication

Leadership

Problem solving

Team management

Tools

POS system

Job description

The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services.

Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.

Reports to: General Manager of Café Services

Status: Part-time, Non-exempt, not tip eligible

Salary: $20 -$30hr. based on experience!

Supervisory Responsibilities (50%)

• Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
• Supports ongoing learning and development of team members
• Directs Café staff by prioritizing duties and ensuring productivity
• Oversees wine bar for events
• Helps to create and foster a respectful and inclusive team environment
• Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures

Café Services (30%)

• Provides exemplary customer service to guests while working shifts alongside Café Services staff
• Works with Café Manager to troubleshoot POS system and other front of house equipment
• Interacts with guests to get feedback on product quality and service levels
• Handles visitor inquiries, complaints, and requests
• Maintains safety and food quality standards at all times and in all areas of the Café
• Maintains supply inventory of office and Café
• Receives and puts away deliveries
• In partnership with the Café Manager, modify or create menus that meet quality standards
• Prepare meals and prep support as needed

Administrative Responsibilities (20%)

• Ensures all end of day reporting is completed
• Assist in register programming, end of month reporting, and inventory
• Maintain up to date knowledge of industry standards and best practices

Qualifications:

• Must have excellent customer service and communication skills
• Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
• Minimum of 1 year of café restaurant supervisory experience required
• Knowledge of food safety standards and best practices
• Must have basic computer skills, experience with Points of Sale (POS) systems a plus
• Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
• Availability to work weekend and evening hours
• Clearance of a criminal background check

The Frick Pittsburgh is an Equal Opportunity Employer that is committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equality and urges all diverse candidates to apply.