CAFE OPERATIONS MANAGER - BOSTON, MA

Compass Group USA; Boston (MA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

FSAs

Personal Leave

Job summary

Eurest in Boston, MA is seeking a Cafe Operations Manager to lead a high-volume café and retail operation, focusing on guest experiences, food quality, and service excellence.

You will oversee staffing, training, inventory, payroll, cash controls, and event execution, while fostering a strong team culture and strict food-safety standards to drive client satisfaction and financial performance.

Qualifications

• Culinary degree preferred, or A.A. degree plus related experience.
• Three+ years supervisory or management experience in food service operations.
• Knowledge of culinary operations and retail, food and catering trends.
• Strong leadership, communication and coaching skills.
• Proficient in budgeting, accounting, and computer programs.

Responsibilities

• Experience leading foodservice, café, retail, or hospitality operations
• Train, coach, and develop frontline associates and supervisors
• Support onboarding and foster a culture of continuous learning
• Oversee budgeting, payroll, inventory, and cash management
• Drive customer service and operational excellence
• Manage all financials including budgeting, forecasting, and reporting
• Maintain knowledge of market trends
• Ensure cost controls and expenditures are managed
• Oversee sanitation and safety
• Purchases and manages inventory
• Serve as liaison with the client

Skills

Leadership

Foodservice ops

Staff development

Budgeting & payroll

Inventory management

Cash controls

Food safety

Education

Culinary degree

AA degree or related experience

Tools

Microsoft Office

Job description

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Position Title:CAFE OPERATIONS MANAGER - BOSTON, MA

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Cafe Operations Manager role is an exciting opportunity for a motivated, entrepreneurial leader who is passionate about delivering exceptional guest experiences and continuously improving operations. This position is responsible for the overall success of a high-volume café and retail operation, ensuring excellence in food quality, service execution, financial performance, and team development.

The Cafe Operations Manager will oversee daily foodservice and retail operations, including staffing, training, inventory management, cash controls, payroll administration, and special event execution. This leader will foster a positive team culture, maintain high standards of food safety and operational compliance, and drive customer satisfaction through effective resource management and service excellence.

As this location serves as atraining hub, the ideal candidate will possess strong foodservice and culinary operations experience, along with a proven ability to onboard, train, coach, and develop team members. Success in this role requires a leader who is passionate about mentoring others, building future talent, and creating standardized processes that support operational consistency across teams.

Key Responsibilities:

Experience leading foodservice, café, retail, or hospitality operations

Demonstrated ability to train, coach, and develop frontline associates and supervisors

Experience supporting new hire onboarding and creating a culture of continuous learning

• Strong financial acumen, including experience with budgeting, payroll, inventory, and cash management
• Commitment to delivering exceptional customer service and operational excellence
• Oversees daily administrative and operational tasks
• Handles all aspects of staff management and responsible for training the team
• Manages all financials including budget development, forecasting, and financial reporting
• Maintains knowledge of the market place and trends
• Manages cost controls and control expenditures for the account
• Oversees sanitation and safety of assigned unit(s)
• Purchases and manages inventory
• Acts as the direct liaison with the client

Preferred Qualifications:

• Culinary degree preferred, or A.A. Degree plus related experience
• Three or more years supervisory or management experience in food service operations
• Knowledge of culinary operations
• Knowledge of retail, food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation
• Leadership, management and coaching skills
• Communication skills both written and verbal
• Financial, budgetary, accounting and computational skills
• Proficient computer skills including Microsoft Office programs, e-mail, the Internet and other necessary computer programs

Associates at Eurest are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.For positions in Washington State, Maryland,or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Eurest maintains a drug-free workplace.

Applications are accepted on an ongoing basis.