Café Manager

Compass Group USA; San Francisco (CA); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts

Personal Leave

Job summary

Bon Appetit Management Company is seeking a Café Manager to oversee the full café experience and ensure exceptional food service. You will report to the Multi-Unit General Manager and partner with key stakeholders to drive operational excellence and guest satisfaction.

Responsibilities include leading a high-performance team, managing labor and budget, ensuring safety standards, and collaborating with culinary leadership to deliver a world-class dining program across accounts.

Qualifications

• Associates degree preferred or equivalent professional experience.
• Strong leadership and inspirational management style.
• 2–4 years of management experience in high-volume café/restaurant settings.
• Excellent communication and stakeholder engagement skills.
• ServSafe Manager Certification preferred.

Responsibilities

• Safety standards: enforce a culture of food and workplace safety and allergen management.
• End-to-End Experience: design and own the overall café experience from atmosphere to service.
• Hospitality Excellence: maintain a warm, inclusive hospitality standard.
• Cultivate Talent: develop and lead a high-performing team.
• Fiscal Performance: manage finances and labor with accurate inventory control.
• Culinary Synergy: collaborate with culinary leadership for back- and front-of-house integration.
• Champion Inclusion: attract and reflect a diverse team and culture.
• Stakeholder Management: build strong relationships with clients and regional leadership.

Education

Associates degree

Tools

Google Suite

Job description

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Our Passion is Food!
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our chefs microwaving the lunch special. We do not have standardized recipes or central commissaries, instead, our chefs and managers are expected to stay abreast of current culinary trends and bring cutting edge food into their cafes. We are a restaurant company that operates in contract food service. That means you will have the freedom to be creative, take risks, and truly shine. We are committed to our staff growing, trying new things, and learning all that they can. Our rapid growth and breadth of accounts translates into exciting opportunities for our people!

Job Summary

We are seeking a results-driven Café Manager to join our Bon Appetit team. The Café Manager is a pivotal leader responsible for the holistic café experience, bridging the gap between innovative hospitality and operational excellence.

Reporting to the Multi-Unit General Manager, you will leverage your hospitality and operational expertise to partner with key stakeholders across the account. Your mission is to deliver a world-class food service experience that delights our guests and aligns with our partner’s strategic goals. You will oversee all facets of the café, from financial stewardship and labor management to fostering a high-performance team culture.

Bon Appetit is deeply committed to a culture of workplace and food safety, which you will champion every day! As the Café Manager, you will set the standard for responsible practices, ensuring the well-being of you, our guests and our valued team members.

The Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities.

Job Description

Key Responsibilities:

• Safety Standards: Strategically enhance and enforce a culture of food and workplace safety, including rigorous allergen management and compliance with all health regulations.
• End-to-End Experience: Design, manage, and take full ownership of the overall café experience, ensuring every touchpoint - from atmosphere to service - reflects excellence.
• Hospitality Excellence: Establish and maintain a high standard of hospitality that is warm, inclusive, and proactively engages our guests.
• Cultivate Talent: Lead the professional development of your team, fostering a culture of continuous learning, growth, and high associate engagement.
• Fiscal Performance: Take full accountability for financial and budgetary responsibilities, including meticulous inventory control and labor management..
• Culinary Synergy: Collaborate closely with the culinary leadership team to ensure a seamless integration between back-of-house innovation and front-of-house service.
• Champion Inclusion: Actively integrate diverse perspectives and experiences into the café’s culture, building a team that reflects our global community.
• Stakeholder Management: Maintain robust relationships with client partners and regional leadership to ensure the café consistently exceeds program expectations.

Preferred Qualifications:

• Education: Associates degree is preferred, or equivalent professional experience.
• Inspirational Leadership: Value-driven leadership characterized by a deep sense of purpose, responsibility, and the ability to inspire a large, diverse team.
• Management Experience: A minimum of 2–4 years of management experience in a high-volume café, restaurant, hotel, or stadium environment.
• Operational Alignment: A deep-seated passion for the intersection of exceptional food and world-class service.
• Communication: Strong written and verbal communication skills, with the ability to present to stakeholders and provide clear executive direction.
• Technical Proficiency: Proficient in computer and technical skills, including a working knowledge of Google Suite tools (Sheets, Docs, Slides).
• Certifications: ServSafe Manager Certification is preferred.
• Union Environment: Experience managing and navigating in a Union Environment is a plus.

Bon Appetit is a member of Compass Group USA.

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug-free workplace.