Cafe Lead- Eataly Caffe Hudson Yards

Eataly

New York (NY)

On-site

USD 30,000 - 33,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

401K with match

Bonus program

Free family meal daily

Discounts at Eataly

Job summary

Eataly Caffè Lead role in New York oversees daily operations, ensuring top-tier guest service and adherence to health standards. You will train staff, manage inventory, and collaborate with the Caffè team to maintain exceptional quality across back-of-house and front-of-house areas.

Ideal candidates bring 2+ years of café supervision, strong communication, and a passion for coffee culture. This on-site, full-time position offers growth and competitive benefits within the Eataly environment.

Qualifications

2+ years of experience supervising a café or quick service operation.
Experience and knowledge in coffee/food production and BOH management.
Excellent communication and team leadership skills.
Outstanding problem-solving skills under pressure.

Responsibilities

Oversee daily cafe operations to ensure guest service, safety, and quality standards.
Lead by example to train Caffe Team Members and manage shift coverage.
Manage labor, costs, inventory, regulatory compliance, pricing, and merchandising for optimal performance.
Collaborate across back-of-house and front-of-house to ensure seamless operations.
Master product knowledge and allergen information to assist guests.
Maintain cleanliness and health standards across all areas and stations.
Operate POS system and ensure accurate cash handling.
Assist with opening/closing duties and shift administration.

Skills

Team leadership

Communication

Problem solving

Staff training

Tools

Microsoft Office

Job description

Company Description

Eataly, renowned as the world’s premier destination for authentic Italian cuisine, is excited to announce the opening of our first-ever Eataly Caffè, and we’re on the lookout for a Café Lead to help lead this exciting venture! If you have a passion for exceptional service and a love for Italian coffee culture, this is your chance to shine. Come be part of a team that celebrates the art of Italian espresso and culinary excellence. Your expertise in hospitality will help create unforgettable experiences for our guests in this vibrant new café. Are you ready to make your mark? Join us at Eataly Caffè!

Company Description

Job Description

Job DescriptionThe Eataly Caffe Lead serves as a brand ambassador, embodying Eataly’s core values of hospitality and exceptional quality. Caffe Leads work across all areas of the operation in both back-of-house and front-of-house to provide high quality menu items and experiences. Caffe staff are responsible for maintaining cleanliness and upholding health and safety standards, ensuring Eataly’s recipes and high standards, and assisting with shift administration and opening/closing duties.Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employeepractices, operational efficiency, and health and safety.

Collaborates closely with the Caffe Manager, to manage and monitor standard operating procedures
Leads by example to motivate and train Caffe Team Members
Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
Collaborates with other team members seamlessly and fulfill duties across all sections of the Caffe, including back-of-house and front-of-house areas
Masters product knowledge and storytelling to answer questions about our menu and products, offering guidance on allergens and ingredient information.
Maintains Eataly Caffe standards of guest service, presenting a hospitable and professional demeanor during all levels of business volume
Ensure the Caffe remains clean, organized, and neat at all times in both guest and employee areas through assigned cleaning duties, such as bathroom checks and table maintenance, washing dishes and equipment, cleaning prep and service stations, and stocking guest and employee areas.
Receive retail and product orders. Unload, organize, and stock deliveries; record information; communicate shortages, discrepancies, and expired or damaged products
Sets up stations and replenishes displays neatly including separation of allergens (nuts, wheat, etc.)
Assists the Caffe Manager with shift administration, including opening and closing duties.
Operates the Point of Sales (POS) system ensuring accuracy of cash drops and authenticity of bills
Actively trains Caffe team members in collaboration with the Store Manager and other Caffe teams.
Represents the store to the community and guests
Performs other duties as assigned

Compensation

The hourly compensation for this role is $22- $24 per hour

Qualifications

2+ years of experience supervising a café or quick service operation
Experience and knowledge in coffee/food production and BOH management
Excellent communication and team leadership skills
Outstanding problem-solving skills and can stay calm and focused while under pressure
Proficiency in Microsoft Office

Job Requirements