Cafe Lead

Aureate Group; Tampa (FL); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance/AD&D

Short-Term Disability

Long-Term Disability

401(k) and Roth 401(k)

Job summary

Aureate Group is seeking a Cafe Lead to partner with the Food Service Manager in Tampa to supervise cafe operations, deliver fast, friendly service, and uphold high standards for beverage and food quality in a welcoming, well-stocked store environment.

You will help manage inventory, training, safety compliance, and scheduling while driving profitability through consistent recipe execution and waste reduction.

Qualifications

• 5+ years of retail deli or cafe experience.
• Basic knowledge of computers and POS system.
• Strong understanding of food service production planning and execution.
• ServSafe or equivalent food safety certification.
• Excellent communication and organizational skills.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• High school diploma or equivalent required.

Responsibilities

• Lead daily cafe operations to ensure fast, friendly service.
• Prepare coffee, espresso drinks, juices, smoothies, and light meals.
• Train and coach cafe team on service, safety, and cleanliness.
• Ensure OSHA compliance and food safety regulations.
• Maintain food handling, dating, and temperature controls.
• Address customer concerns and resolve issues professionally.
• Ensure safe operation of ovens, slicers, juicers, coffee machines, scales, and other equipment.
• Assist with catering, prepared foods, and grab-and-go programs as needed.
• Review daily and weekly sales, cost, and waste reports for improvements.

Skills

Customer service excellence

POS system proficiency

Team leadership

Inventory management

Food safety awareness

Education

High school diploma or equivalent

Tools

POS system

Job description

Position Summary

The Cafe Lead supports the Food Service Manager in overseeing the store's cafe operations to ensure exceptional customer service, food and beverage quality, and clean, welcoming environment. This role will help to drive profitability by maintaining recipe standards and monitoring inventory shrinkage while maintaining a full, fresh presentation for customers.

Key Responsibilities

• Work alongside the Food Service Manager in leading daily cafe operations to ensure fast, friendly, and efficient customer service.
• Prepare and serve coffee, espresso drinks, juices, smoothies, and light meals.
• Train, coach, and support cafe team members on customer service, beverage preparation, food safety, and cleanliness standards.
• Assist the Food Service Manager in ensuring compliance with OSHA policies, food safety regulations, and company policies.
• Ensure proper food handling, labeling, dating, and temperature controls are properly followed.
• Address customer concerns and resolve issues professionally and efficiently.
• Ensure the safe operation of ovens, slicers, juicers, coffee machines, scales, and other equipment.
• Assist with catering, prepared foods, and grab-and-go programs as needed.
• Conduct regular ingredient inventories and order replenishment stock as needed.
• Analyze daily and weekly reports to identify opportunities and implement corrective actions.

Administrative Responsibilities

• Café Inventory: Conduct regular café inventory counts and set and maintain par levels for coffee, espresso, milk and alternatives, juice and smoothie ingredients, pastries, and disposables (cups, lids, napkins). Rotate stock using FIFO, monitor freshness, and track, log, and investigate waste and shrinkage.
• Ordering & Receiving: Place and track replenishment orders with vendors, receive and verify deliveries against invoices and packing slips, and resolve shortages or discrepancies.
• Cash & POS Administration: Count tills, prepare deposits, reconcile daily sales, run end-of-day POS reports, and document cash over/short.
• Scheduling & Timekeeping: Help build and adjust café staff schedules to meet coverage and labor targets; review and approve timecards.
• Reporting: Review daily and weekly sales, cost, and waste reports; track café performance and surface opportunities and corrective actions to the Food Service Manager.
• Compliance & Records: Maintain food-safety and sanitation logs (temperature, cleaning, labeling/dating) and keep team training and certification records current

Qualifications

• 5+ years of retail deli or cafe experience
• Basic knowledge of computers and POS system
• Strong understanding of food service production planning and execution
• ServSafe or equivalent food safety certification
• Excellent communication and organizational skills
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
• High school diploma or equivalent required

Physical Requirements

• Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
• Comfortable working in varying temperature environments (coolers, freezers, kitchens)

• Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
• 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
• Additional voluntary benefits available

Compensation

• Hourly Rate: $22.00 -$24.00 (including tips)