Cafe Lead

Arc’teryx group; New York (NY); On-site; USD 38,710 - 44,358; Full time

Benefits offered by this job

Competitive bonus program

Inclusive workplace

Employee development opportunities

Job summary

Arc’teryx group in New York, NY is seeking a café-retail leader who is passionate about customer experience. You will lead a team of Product Guides, ensuring smooth operations while driving sales growth through exceptional service.

The ideal candidate has a background in retail management, excellent communication skills, and a commitment to personal and professional growth. This role offers full-time hours and opportunities for development within a supportive environment.

Qualifications

• Minimum of 1 year of experience in coffee shop or retail management.
• Excellent communication and leadership skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Running overall café-retail experience including inventory management.
• Leading, training, and inspiring team members to provide exceptional customer service.
• Ensuring operational efficiency while maintaining a welcoming environment.

Skills

Leadership

Customer Service

Attention to Detail

Communication

Multi-tasking

Job description

Your Opportunity at ARC’TERYX

As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same.

You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs. You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store. You recognize that we create a better world, together.

Responsibilities

• Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
• Leading, training, and inspiring team members to provide an exceptional customer experience
• Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
• Ensuring operational efficiency while maintaining a welcoming environment at the cafe
• Executing and supporting with staff development programs for new hires
• Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
• Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
• Placing orders with vendors according to guidelines
• Managing positive relationships with vendors
• Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
• Maintaining excellent food quality and customer service
• Creating a positive and encouraging environment for team members

Qualifications

• You have a minimum of 1 year of experience in coffee shop or retail management
• You have excellent communication and leadership skills
• You have a strong attention to detail and organizational skills
• You can work in a fast-paced environment
• You have a passion for coffee and customer service
• You have a deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus
• You can prioritize and manage multiple tasks within tight deadlines
• You have excellent written and verbal communication skills
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You can balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it
• You can remain in a stationary position for a minimum of 3 hours
• You can stand, walk, stoop, and kneel
• You can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively

Expectations

• All employees’ availability must reflect the needs of the business, which may change from time to time. The Cafe Manager determines the availability needs (in partnership with the Regional Manager), and this schedule could include a combination of shift times, including mornings, evenings, and weekends.
• All employees are expected to be available to work “Black Friday” (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.
• You are fully accountable for and oversee the execution of all deliverables on the Cafe Manager Role and Responsibilities document, and you perform the role responsibilities of the Barista, Lead Barista as needed.

Availability Requirements

• You are available for a minimum of one open, one close and one weekend shift each week.
• Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
• Full Time – 30–40 hours per week (5 days per week)
• Part Time – 10–30 hours per week (2‑4 days a week)

Compensation

$28.10 - $32.20 per hour

A reasonable estimate of the pay range is USD$28.10 - USD$32.20 at the time of this posting. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance. Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate. All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.