Cafe General Manager: Lead, Grow & Elevate Guest Experience

Ascension Coffee; Fort Worth (TX); On-site; Full time

Job description

Founded in 2012, Ascension Coffee proudly opened its first café in the Design District and continues to be a pioneer of specialty coffee in North Texas.
Our cafés reflect our belief in the importance of a stress-free and inviting atmosphere where community can thrive. We strive to make each Ascension café an authentic, warm, and relaxed place that everyone can call their own. We are a collection of coffee and culinary artisans proudly sharing our passion, craft, and expertise in an approachable way.

About the role

• Our Café General Manager is responsible for all aspects of operations within their café including, but not limited to hiring, training, scheduling, team leadership, inventory management, profit and loss, hospitality, and food safety. This individual must maintain the highest commitment to quality with a demonstrated collaborative approach. The Café General Manager is responsible for driving financial success through strong team leadership and active coaching. This role requires at least 45 hours per work week in café. This position is not remote.
• Reports to: Director of Operations

What you'll do

• Achieves all goals related to Sales, COGs, Labor, and Pace.
• Meets all deadlines regarding inventory, invoice, payroll, and schedule submission.
• Holds a standard of excellence for all food and beverages sold.
• Maintains a clean and safe work environment for team members and guests, ensures all equipment is functioning and in working order, actively uses their resources to find solutions, manages R&M budget.
• Seeks to continually expand knowledge in hospitality, food trends and specialty coffee.
• Implements Ascension Coffee standards as directed by Brand Leadership.
• Actively seeks ways to drive sales growth at café level: improved service, clean merchandising, LSM/events.
• Inspires passion and engagement across all teams.
• Coachable: receives and implements feedback quickly
• Approachable: forges strong interpersonal connections with folks of all skill levels.
• Impactful: communicates and conveys concepts in a way the individual will understand and respond with engagement.
• Culture: participates in an inclusive and quality focused culture, utilizing thoughtful communication as guidepost for fellow team members, customers, and consumers.

Qualifications

• Specialty coffee experience is a plus.
• Reliable transportation, able to travel to all locations.
• Able to work nights and weekends.
• Strong team building skills, clear communication.
• Great organizational skills, problem solving ability, and intuitive resourcefulness.
• High initiative and self-management skills, willing to take direction.
• Ability to stand for extended periods of time, ~8 hours each workday.