Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Munhall (Allegheny County); On-site; USD 25,000 - 30,000; Full time

Job summary

An indoor adventure park is seeking Café Team Members responsible for serving guests with food and beverages. The ideal candidate will demonstrate excellent guest relations, manage queues, and maintain cleanliness in the café area. Candidates should have a High School Diploma, basic math skills, and preferably a food handling certification. This role requires strong discipline, communication skills, and the ability to work in a fast-paced environment, including days, nights, and weekends.

Qualifications

• Must have a friendly and engaging personality with good communication skills.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.

Responsibilities

• Serve guests efficiently with food and drinks.
• Manage queues and exceed guest expectations.
• Ensure compliance with health code regulations.

Skills

Friendly and engaging personality

Basic math skills

Good communication skills

Ability to work under pressure

Multitasking ability

Education

High School Diploma or equivalent

Some College preferred

ServSafe or similar certification

Job description

Job Summary

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Ensure compliance with all health code regulations
• Maintain clear, well-organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred
• Basic math skills of adding and subtracting required
• ServSafe or similar food handling certification preferred

Additional Requirements

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
• An effective, well‑organized and efficient team player with a strong sense of discipline and urgency
• Holds oneself accountable for high personal standards of conduct and professionalism

Physical Requirements

• Work days, nights, and/or weekends as required
• Work in a noisy, fast‑paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Pittsburgh East is an equal opportunity employer.