Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Middle River (MD); On-site; USD 27,000 - 35,000; Part time

Job summary

Urban Air Adventure Parks in Middle River, Maryland, seeks Café Team Members responsible for serving guests efficiently with food and drink. Key duties include managing stock, ensuring cleanliness, and providing excellent guest service in a fast-paced environment. Ideal candidates will have a High School Diploma, previous quick service experience, and good communication skills. The role offers flexible scheduling with the opportunity to work days, nights, and weekends.

Qualifications

• Minimum of High School Diploma or equivalent required; some College preferred.
• Previous restaurant/quick service experience preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests.
• Give advice and recommendations on products and menu selection to guests.
• Ensure adequate stock levels of supplies and consumables for Café area.
• Manage queues and exceed guest expectations.
• Keep Café and surrounding areas clean and tidy.

Skills

Guest relations

Basic math skills

Communication

Multi-tasking

Education

High School Diploma or equivalent

Some College preferred

Tools

ServSafe certification

Job description

Job Summary

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. They must work fast with a sense of urgency while offering amazing standards of guest service and care.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well-organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

Qualifications

• Minimum of High School Diploma or equivalent required; some College preferred.
• Previous restaurant/quick service experience preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.

Additional Requirements

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• An effective, well-organized and efficient team player with a strong sense of discipline and urgency.
• Holds oneself accountable for high personal standards of conduct and professionalism.

Physical Requirements

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air White Marsh is an equal opportunity employer.