Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Memphis (TN); On-site; USD 13,776 - 20,664; Full time

Job summary

A leading indoor adventure park company is seeking a Cafe FOH/BOH Team Member in Memphis, TN. This entry-level role involves ensuring high standards of guest service, managing queues, and maintaining cleanliness in the café area. Candidates should possess a high school diploma or equivalent and have prior restaurant experience. The position requires a friendly personality and the ability to work in a fast-paced environment. This is a full-time opportunity with multi-tasking responsibilities.

Qualifications

• Friendly and engaging personality with good communication skills.
• Comfortable interacting with the public and providing good service.
• Ability to work under pressure and multitask.
• High standards of conduct and professionalism.

Responsibilities

• Ensure guest satisfaction with food and drink at the café.
• Manage queues and upsell to maximize profit.
• Maintain cleanliness of the café and storage areas.
• Handle guest complaints and feedback.

Job description

Urban Air Adventure Parks is seeking a Cafe FOH/BOH Team Member to serve guests efficiently with food and drink at the Urban Air Café. This role involves kitchen and service area duties, cashiering, guest interaction, cooking, preparation, and maintaining cleanliness.

Responsibilities

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Rotate stock items as per established procedure.
• Ensure compliance with all health code regulations.
• Maintain clear, well‑organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

Qualifications

• Minimum of High School Diploma or equivalent; some college preferred.
• Previous restaurant/quick‑service experience preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.

Additional Requirements

• Have a friendly and engaging personality and be a good written and verbal communicator; able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• An effective, well‑organized and efficient team player with a strong sense of discipline and urgency.
• Holds oneself accountable for high personal standards of conduct and professionalism.

Physical Requirements

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast‑paced environment with distracting conditions.
• Move about the facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things they never thought they could do.

Urban Air Cordova is an equal opportunity employer.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Entertainment Providers