Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Katy (TX); On-site; USD 16,531 - 20,664; Full time

Job summary

A leading indoor adventure park company in Katy, Texas is seeking Café Team Members responsible for serving guests food and drink. Candidates should possess a high school diploma, good math skills, and preferably a ServSafe certification. Key responsibilities include maintaining cleanliness, assisting guests with menu selections, and handling guest complaints. An engaging personality and ability to function in a fast-paced environment are essential. This role offers an opportunity to contribute to a unique entertainment experience.

Qualifications

• Minimum of High School Diploma or equivalent required, some College preferred.
• ServSafe or similar food handling certification preferred.
• Ability to move about facility and stand for long periods of time.

Responsibilities

• Serve guests efficiently with food and drink at the Urban Air Café.
• Maintain cleanliness in the Café and surrounding areas.
• Assist guests with product recommendations to enhance their experience.
• Handle guest complaints effectively.
• Ensure compliance with health code regulations.

Skills

Basic math skills

Friendly and engaging personality

Ability to work under pressure

Effective communication

Team player

Education

High School Diploma or equivalent

Some college

Tools

ServSafe certification

Job description

JOB SUMMARY

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

RESPONSIBILITIES

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter.
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business.
• Ensure adequate stock levels of supplies and consumables for the Café area.
• Manage queues and exceed guest expectations; upsell to maximize profit.
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash.
• Handle guest complaints in the first instance and report feedback to the Leadership Team.
• Work within established guidelines and operating procedures.
• Measure and assemble ingredients for menu items.
• Properly cook and store food items at appropriate temperatures.
• Ensure compliance with all health code regulations.
• Maintain clear, well‑organized kitchen and storage areas.
• Participate in regular staff meetings and training, as required.
• Other duties as tasked by Leadership.

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required, some College preferred.
• Basic math skills of adding and subtracting required.
• ServSafe or similar food handling certification preferred.

ADDITIONAL REQUIREMENTS

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure.
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service.
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask.
• An effective, well‑organized and efficient team player with a strong sense of discipline and urgency.
• Holds oneself accountable for high personal standards of conduct and professionalism.

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required.
• Work in a noisy, fast‑paced environment with distracting conditions.
• Move about facility and stand for long periods of time.
• Lift and carry up to 30 lbs.

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Katy is an equal opportunity employer.