Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Illinois; On-site; USD 17,000 - 22,000; Full time

Job summary

Urban Air Café is seeking dedicated Café BOH/FOH team members to serve guests efficiently and maintain high standards of guest care. You will work in kitchen and service areas, cashiering, and cooking, while upholding speed and accuracy in a fast-paced venue.

Responsibilities include greeting guests, recommending menu items, maintaining stock, and ensuring cleanliness. Experience in food service and ServSafe-style certification are preferred, with opportunities to contribute to a lively

Qualifications

• High school diploma or equivalent; some college preferred.
• Restaurant or quick-service experience is preferred.
• Basic math skills (addition/subtraction) required.
• ServSafe or similar food handling certification preferred.

Responsibilities

• Assist guests at the counter with product suggestions and service.
• Maintain adequate stock levels for the Café area.
• Manage queues, upsell, and maximize guest satisfaction and profits.
• Cook, prepare, and store food items following proper temperatures.
• Keep Café and surrounding areas clean and organized; wash dishes and take out trash.
• Handle guest feedback and escalate to Leadership when needed.
• Follow established guidelines and procedures; participate in staff meetings and trainings.
• Rotate stock items and ensure compliance with health codes.

Skills

Guest service

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Some college preferred

Job description

CAFÉ BOH/FOH TEAM MEMBER

JOB SUMMARY

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

RESPONSIBILITIES

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Rotate stock items as per established procedure
• Ensure compliance with all health code regulations
• Maintain clear, well-organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

QUALIFICATIONS

• Minimum of High School Diploma or equivalent required, some College preferred
• Previous restaurant/quick service experience preferred
• Basic math skills of adding and subtracting required
• ServSafe or similar food handling certification preferred

ADDITIONAL REQUIREMENTS

• Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
• Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
• Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
• An effective, well-organized and efficient team player with a strong sense of discipline and urgency
• Holds oneself accountable for high personal standards of conduct and professionalism

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in a noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air [Location] is an equal opportunity employer.