Cafe FOH/BOH Team Member

Urban Air Adventure Parks; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading indoor adventure park operator is seeking a Café Team Member to efficiently serve food and drink at the Urban Air Café in Chicago, Illinois. This role involves engaging with guests, ensuring cleanliness in the Café area, and providing top-notch user service. Candidates should possess at least a High School Diploma and basic math skills, and a friendly, engaging attitude. The position demands working in a busy environment with varying hours, creating a dynamic work atmosphere for applicants.

Qualifications

• Friendly and engaging personality with good verbal communication.
• Ability to work under pressure and multitask effectively.
• Accountable for maintaining high personal standards of conduct.

Responsibilities

• Serve guests efficiently with food and drink.
• Advise guests on menu selections for repeat business.
• Keep the Café and surrounding areas tidy and clean.

Skills

Guest relations

Basic math skills

Food handling

Education

High School Diploma or equivalent

Some College preferred

Job description

JOB SUMMARY

The Café Team Member is primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. The employee must work fast with a sense of urgency while offering amazing standards of guest service and care.

RESPONSIBILITIES

• Demonstrate the highest standards of guest relations and care when assisting guests at the counter
• Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
• Ensure adequate stock levels of supplies and consumables for the Café area
• Manage queues and exceed guest expectations; upsell to maximize profit
• Keep the Café and surrounding areas tidy and clean; this includes table clearing, washing dishes, and taking out the trash
• Handle guest complaints in the first instance and report feedback to the Leadership Team
• Work within established guidelines and operating procedures
• Measure and assemble ingredients for menu items
• Properly cook and store food items at appropriate temperatures
• Ensure compliance with all health code regulations
• Maintain clear, well‑organized kitchen and storage areas
• Participate in regular staff meetings and training, as required
• Other duties as tasked by Leadership

QUALIFICATIONS

• Minimum of a High School Diploma or equivalent; some College preferred
• Basic math skills (adding and subtracting)
• ServSafe or similar food handling certification preferred

ADDITIONAL REQUIREMENTS

• Friendly and engaging personality; good written and verbal communication; can work under pressure
• Comfortable interacting with members of the public, initiating conversations and providing a sincere welcome
• Willingness to learn, take instruction and work independently; supports other team members and can multitask
• Effective, well‑organized and efficient team player with strong discipline and urgency
• Accountable for high personal standards of conduct and professionalism

PHYSICAL REQUIREMENTS

• Work days, nights, and/or weekends as required
• Work in a noisy, fast‑paced environment
• Move around the facility and stand for long periods of time
• Lift and carry up to 30 lbs.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location‑based entertainment. The Dallas‑based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air’s purpose is to help kids have fun and aim higher, achieving things that they never thought they could do.

Urban Air Lincoln Park is an equal opportunity employer.