Cafe Barista Supervisor, North Point - Full Time

Macy's; Alpharetta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) matching

Job summary

Macy's Café Foods Supervisor oversees daily cafe operations, ensuring safety, sanitation, and product quality while upholding Macy's Foods Division standards. You lead with Macy's selling behaviors and train teammates to deliver exceptional service.

Full-time role with weekend shifts; requires ServSafe certification or equivalent, ability to lift 30 lbs, and schedule flexibility to meet department needs. You collaborate with leadership to optimize profitability and guest experience.

Qualifications

• High School diploma or equivalent required; retail, food service, or customer service experience preferred.
• Must be ServSafe certified or have a food handler permit as required by state/local health department.
• Position requires lifting up to 30 lbs, frequent standing, and flexible scheduling including weekends/holidays.

Responsibilities

• Lead daily cafe operations, ensuring safety, sanitation, and product quality per Macy's Foods Division and Health Department standards.
• Model Macy's Selling behaviors to deliver an exceptional customer experience.
• Coach and motivate team members through ongoing feedback and development.
• Ensure consistent preparation, presentation, and merchandising of all food and beverages; adjust recipes per customer requests.
• Monitor labor productivity to balance service with cost control.
• Assist with ordering, receiving, inventory management, and invoice processing to maintain stock and costs.
• Track sales and expenses; communicate results to leadership to meet profit goals.
• Oversee cash handling and point-of-sale operations in line with Macy's policies.
• Maintain a clean, welcoming cafe environment; uphold grooming and conduct standards.
• Collaborate with store leadership to drive operational excellence and resolve customer concerns.

Skills

Leadership & Coaching

Customer Focus

Organizational & Problem-Solving

Business Acumen

Food Safety & Compliance

Education

High School diploma or equivalent

ServSafe certification

Job description

Be Part of an Amazing Story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Foods Supervisor directs daily operations of the Macy's Café, ensuring an efficient, professional, safe, and profitable operation while upholding Macy's Foods Division standards and expectations. The Foods Supervisor works alongside colleagues to deliver quality customer service and expertly crafted food and beverage products.

The Foods Supervisor coaches and develops team members, maintains an encouraging and energetic work environment, and partners with leadership to support sales, profitability, and compliance goals. In this role, the Foods Supervisor positively influences others, strengthens leadership skills, and creates an uplifting experience for both customers and colleagues.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here .

What You Will Do

Lead daily café operations, ensuring compliance with Macy's Foods Division, Starbucks, and Health Department standards for safety, sanitation, and product quality.

Deliver an exceptional customer experience by modeling Macy's Selling behaviors.

Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development.

Ensure consistent preparation, presentation, and merchandising of all food and beverages, making necessary recipe adjustments (e.g., temperature, ingredient quantities, or substitutions) to meet customer requests.

Monitor labor productivity to balance customer service needs with cost control.

Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs.

Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership.

Oversee cash handling and point-of-sale operations in compliance with Macy's policies.

Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct.

Partner with store leadership to ensure operational excellence and promptly resolve customer concerns.

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

In addition to the essential duties mentioned above, other duties may be assigned.

Skills You Will Need

• Leadership & Coaching : Demonstrates strong leadership, communication, and coaching skills to engage, develop, and motivate a high-performing team.
• Customer Focus : Commits to delivering exceptional customer experiences and effectively resolves concerns to maintain satisfaction and loyalty.
• Organizational & Problem-Solving Skills : Applies solid organizational and problem-solving abilities to manage multiple priorities and ensure smooth café operations.
• Business Acumen : Understands basic business principles to support sales goals, control expenses, and ensure accurate cash handling.
• Food Safety & Compliance : Knowledgeable in food safety, sanitation, and regulatory standards, maintaining a clean, safe, and compliant café environment.

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply. Retail, food service, or customer service experience preferred.
• Must be ServSafe certified or have food handler permit as required by state or local health department.
• This position requires heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands. Involves remaining in a stationary position for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your