Cafe Assistant General Manager

Bird Rock Coffee Roasters; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

Health insurance

Free coffee and cafe discounts

Job summary

Bird Rock Coffee Roasters is seeking an Assistant General Manager in La Jolla, CA, responsible for driving cafe operations and team development. This role requires strong leadership skills and a genuine passion for customer service.

The ideal candidate will have experience in managing shifts, coaching team members, and ensuring high product quality. Enjoy benefits such as competitive compensation, health insurance, and free coffee!

Qualifications

• 1-2 years of supervisor or team lead experience.
• Ability to work weekends, holidays, and flexible hours.

Responsibilities

• Support the GM in coaching and developing your team.
• Manage shift operations including opening and closing.
• Handle inventory management and cost control.

Skills

Cash handling and POS system experience

Strong multi-tasking abilities

Genuine passion for customer service

Job description

Job Title

Assistant General Manager – Bird Rock Coffee Roasters

Location and Employment Type

Location: La Jolla, CA
Employment Type: Full-Time (32-40 hours/week)
Reports To: General Manager & Regional Operations Manager

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

About Bird Rock Coffee Roasters

Since 2006, Bird Rock Coffee Roasters has been serving San Diego the best possible coffee while supporting farms socially, economically, and environmentally. We're more than a coffee company – we're a community of people committed to quality, genuine customer service, integrity, and continuous improvement.

Opportunity

We're looking for an Assistant General Manager who's ready to step into cafe leadership and help drive our business forward. This isn't just about managing shifts – it's about developing people, maintaining excellence, and building something meaningful alongside a team that genuinely cares about what they do.

What You'll Do

• Support the GM in coaching, developing, and inspiring your team.
• Manage shift operations including opening/closing procedures and service standards.
• Handle inventory management, ordering, and cost control.
• Step into problem-solving mode when challenges arise.
• Maintain our product quality standards – every single time.
• Ensure guests receive genuine customer service that reflects our values.
• Monitor and improve key metrics: service times, ticket averages, labor costs.
• Uphold cafe maintenance and aesthetic standards.
• Exposure to P&L management and understand how your decisions impact the business.
• Participate in ongoing training and leadership development.
• Build your skills in business operations, team management, and specialty coffee.
• Embrace fierce conversations and authentic communication.
• Take ownership of your growth and your team's success.

What We're Looking For

Required

• 1-2 years of supervisor or team lead experience.
• Strong multi-tasking abilities and problem-solving skills.
• Cash handling and POS system experience.
• Ability to work weekends, holidays, and flexible hours.
• Genuine passion for customer service.

Preferred

• 3+ years in retail or customer service environments.
• 2-3 years in cafe, restaurant, or food service.
• 1-2 years in specialty coffee (we'll teach you if you're eager to learn!).
• Experience with inventory management.

Core Competencies

• Care deeply about coffee quality and attention to detail.
• Communicate directly, kindly, and authentically.
• Want to understand the business, not just run shifts.
• Lead with curiosity and a growth mindset.
• Value building real relationships with your team and guests.
• Take pride in creating excellent experiences.

Other Benefits

• Competitive compensation.
• Health benefits (for eligible positions).
• Free coffee (obviously) and cafe discounts.
• Ongoing training and professional development.
• Clear leadership development path.

Equal Opportunity

Bird Rock Coffee Roasters is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.