Café Ambassador - Ink Block

Capital One; Boston (MA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

Flexible Spending Accounts

Life and Disability Insurance

Paid Time Off

Education Assistance

401(k) match up to 7.5%

Paid Parental Leave

Mental Health support

Back-up Child or Elder Care

Signature Threads line

And much more

Job summary

Capital One Café Ambassador at Ink Block in Boston invites you to be the face of Capital One’s mission to change banking for good. You’ll move through the Café, bridging digital innovation and human connection, guiding customers through our digital ecosystem.

This role emphasizes brand advocacy over traditional sales, supports local events, and fosters an inclusive, high‑energy environment. You’ll adapt to a flexible schedule and help customers master mobile tools while staying focused on

Qualifications

• High School diploma or equivalent is required.
• Customer service and retail experience are essential.
• Strong communication and interpersonal skills are important.

Responsibilities

• Engage guests in a high‑energy café environment as a banking guide, not a barista.
• Share the value of Capital One products through conversation, not hard sales.
• Guide customers through the digital ecosystem and mobile tools.
• Host local events to promote financial health and community impact.
• Advocate for customers and handle escalations per compliance guidelines.
• Maintain an inclusive, adaptable, and detail‑oriented work approach.

Skills

Customer service

Retail experience

Communication skills

Guest engagement

Education

High School Diploma, GED, or Equivalent Certification

Associate’s degree

Tools

G-Suite

Job description

Café Ambassador - Ink Block

Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good.

The Role

We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high‑end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!)


• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. Because we focus on the guest experience, this role is free from traditional sales goals or high‑pressure tactics. Your success is measured by the quality of the connection, not a quota.


• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges with ease.


• Facilitate Purposeful Impact: Host and support local events that promote financial health. You’ll act as a brand steward, working within the framework of Capital One’s established programs and strategic community partnerships to ensure our impact is professional, focused, and effective.


• Advocate & Problem‑Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements. Handling complaints and/or escalated situations is very important, and de‑escalation may be a complex part of your role supporting our customers—we’ll ensure you’re supported with the tools, resources, and experience to ensure you’re up for the challenge!


• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome. You’ll be a team player who possesses a strong attention to detail, a positive attitude, and the ability to be flexible and embrace change.


• Stay Agile & Engaged: This isn’t a traditional "behind‑the‑desk" banking role. You’ll be on the move and active throughout the day, moving through the Cafe to connect with the community and support the flow of the guest experience.

Why Join Us?

This isn't just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

Perks

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance


• Paid Time Off


• Education Assistance


• Matching 401(k) contribution up to 7.5%


• Paid Parental Leave


• Mental Health support


• Back‑up Child or Elder Care Fit check? Covered.


• Signature Threads line—our treat Custom beverage while working


• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding Cafés as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.


• Available to work a flexible schedule, including nights, weekends, and holidays, with hours and days subject to change. While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required.


• Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.


• Lifting up to 25 pounds and moving/standing for extended periods of time.


• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification


• At least 1 year of Retail, Sales, or Customer Service experience

Preferred Qualifications

• Associate’s degree


• 2+ years of banking experience


• 2+ years of Retail or Customer‑facing experience


• Proficient in G‑Suite


• Strong written and oral communication skills

Salaries

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Boston, MA: $52,624 - $57,408

Eligibility

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the NewYork Correction Law; SanFrancisco, California Police Code Article49, Sections4901-4920; NewYork City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation & Support

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].