Cafe Aide

Harmon Memorial; Altus (OK); On-site; USD 17,000 - 21,000; Full time

Job summary

Harmon Memorial Hospital seeks a Café Aide to operate the hospital cafe during the Day shift (7a–7p). Responsibilities include light food preparation, serving, and replenishment of items, cash register operation, and maintaining sanitary standards.

The role emphasizes hospitality, teamwork with the Food Production Supervisor, and accurate money handling. Requirements include neat appearance, completion of annual education, regulatory compliance, and active participation in CQI activities.

Qualifications

• Meets dress code standards; appearance is neat and clean.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Wears identification requirements.
• Attends Department meetings/in-services and other hospital meetings, as appropriate.
• Actively participates in Department’s Continuous Quality Improvement (CQI) activities.
• Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the Department.

Responsibilities

• Operates cash register and handles money accurately.
• Stocks and replenishes food items, wares and supplies.
• Prepares and labels menu items clearly for customers.
• Maintains sanitation; participates in HACCP program.
• Assists with cleaning duties and keeps cafe clean and sanitized.
• Provides courteous service to customers and resolves issues professionally.
• Counts money with supervisor and completes cashier’s slips.
• Ensures all condiments and items are available for customers.
• Restocks items according to stocking list and on-shift needs.

Job description

Description

Shift: Day, 7a - 7p

Job Summary: The Café Aide is responsible for the operation of the hospital cafe’, which serves employees and guests on a daily basis. The position involves some food preparation, serving and replenishing of food items, wares and supplies, making change with money by using a standard cash register, hospitality and sanitation duties. Performs other food service duties as assigned by the Supervisor, Clinical Dietitian or Director of Food & Nutrition Services.

Demonstrates Competency in the Following Areas:

• Makes sure all condiments are available for customers including cut-up lemons.
• Prepares and maintains fresh coffee, fountain beverages & tea during shift.
• Works as a team with the Food Production Supervisor to improve cash register & money handling tasks.
• Sets up cold plate with appropriate desserts, beverages and condiments.
• Assures all tables are set up with sugar, salt & pepper shakers, & cleaned often.
• Stocks plates, bowls, cups, and serving utensils properly throughout shift.
• Prepares menu information for meals making sure special items are separately labeled, so customers don’t have to ask or guess what item is.
• Restocks all cafe’ items by following the stocking list before ending shift. Restocks as needed during shift.
• Portions food items to customer properly & consistently.
• Knows prices of all foods served including combination specials.
• Notifies cooking staff when food items fall below 50% and when pulled an item out of the warmer.
• Maintains proper coverage (at all times) for cafe food line.
• Continually is courteous to all customers and is helpful with their needed requests.
• If problems arise, employee resolves with customer professionally to retain customer’s business. Notifies supervisor for help when needed.
• Operates cash register credit card machine and employee badge machine accurately and charges are accurate and consistent.
• Accurately counts money with supervisor, completing the cashier’s return slip & moneybags.
• All voids are completed per policy.
• Always keeps keys secure throughout shift and locks cash register when out of the café.
• Offers receipts to visitors & counts money back to customer to assure accurate money was given.
• Mops and/or wipes up spills in cafe immediately. Contacts supervisor to contact EVS, as needed, for larger spills.
• Stocks items with proper rotation, First In First Out.
• Cleans assigned duties, marks off items cleaned & obtains signature of supervisor.
• Assists other employees with cleaning duties to assure the café and kitchen is clean/sanitized.
• Practices sanitation techniques in every aspect of foodservice. Actively participates in HACCP Program.
• Performs other duties as assigned by supervisor.
• Successfully passed the competency skills assessment.

Requirements

Professional Requirements:

• Meets dress code standards; appearance is neat and clean.
• Completes annual education requirements.
• Maintains regulatory requirements.
• Wears identification requirements.
• Attends Department meetings/in-services and other hospital meetings, as appropriate.
• Actively participates in Department’s Continuous Quality Improvement (CQI) activities.
• Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the Department.

Destination 10 Quality Performance:

• Follows and strives to reach Destination 10 standards (picture of standards, standardized garnishes, and policies and procedures).
• Utilizes the Destination 10 motto’s (Attitude of Gratitude, Work Smarter Not Harder, Food Service is Showbiz, and Food Quality and Service is Job One).
• Engages in teamwork and works well with other employees.
• Approaches situations in a positive manner (is not defensive, defiant, belligerent, disruptive, or argumentative).
• Helps maintain a positive working relationship between all other departments.

Education/Regulatory Requirements & Experience:

• High school diploma or its equivalent preferred.
• Prior foodservice and/or nutrition related field experience preferred.
• Must pass the Food & Nutrition Ability Test with 80% or greater as given by the Human Resources Department.
• Demonstrated through prior work experience, the characteristics of steady attendance and punctuality preferred.

Language Skills:

• Must be able to read and communicate effectively in English.

Physical Demands:

• For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.