CADD APPLICATIONS SUPPORT SPECIALIST - 55010065

Florida; Tallahassee (FL); On-site; USD 79,000 - 102,000; Full time

Benefits offered by this job

Health insurance (employer paid)

Life insurance

Dental and vision

Retirement package

Paid holidays

Vacation leave

Tuition waiver

Job summary

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION seeks a CADD Applications Support Specialist to maintain and improve CADD tools and workflows. The role provides production assistance to internal staff and external clients, ensuring timely troubleshooting, support, and training across FDOT CADD applications.

This position emphasizes standardization, quality control, and continuous improvement across projects. The successful candidate will lead training initiatives, coordinate updates, and

Qualifications

• High school diploma or equivalent and two years of continuous employment or two years of higher education with 48 semester hours/72 quarter hours.
• Knowledge of customer services and civil engineering concepts.
• Ability to communicate technical information effectively, both verbally and in writing.
• Ability to plan, organize and coordinate work assignments.

Responsibilities

• Provide support and training for Computer Aided Drafting and Design (CADD) applications used by FDOT.
• Provide production assistance to CADD users and conduct multi-venue trainings (Teams, webinars, on-site).
• Support FDOT's document management systems used in CADD production and report activities to management.
• Assist with development and distribution of CADD software updates, procedures, standards, and workflows.
• Assist with certification testing and act as a technical advisor for TACs and documentation.

Skills

Customer service

Planning and organizing

Communication

Education

High school diploma or equivalent with work experience

Tools

CADD hardware and software

Job description

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CADD APPLICATIONS SUPPORT SPECIALIST - 55010065

Date: Oct 1, 2026

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:884616

Agency: Department of Transportation

Working Title: CADD APPLICATIONS SUPPORT SPECIALIST - 55010065

STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION

JOB POSTING DESCRIPTION

972 / Production Support Office/CADD

OPEN COMPETITIVE

CAREER SERVICE

CONTACT PERSON: Jennifer Mullins

CONTACT PHONE NUMBER: 850-414-4720

HIRING SALARY RANGE: $3,024.60 - $3,914.19/biweekly range

$78,639.60 - $101,768.94/annual range

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.

To ensure honesty and transparency, all applicants must provide their own work.Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.

Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.

Our Mission

The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.

Our Vision

As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.

The Work You Will Do:

CADD Application Support Specialist /Production Support/CADD

This position is essential to ensuring the effective use, reliability, and continual improvement of the organization’s CADD applications. These tools are used by both internal staff and external clients, making consistent support, training, and maintenance critical to operational efficiency and project delivery. This position provides direct production assistance to CADD users across all supported applications and software. By offering timely troubleshooting, user support, and workflow guidance, the role helps maintain productivity, reduce downtime, and ensure that project teams can meet established deadlines and standards.

In addition to daily support, this position plays a key role in the strategic development and customization of CADD software, procedures, standards, and workflows. It assists with planning and distributing updates, enhancements, and documentation, ensuring that users have access to the most current tools and best practices. This work directly aligns with organizational goals for standardization, quality control, and continuous improvement.

The Difference You Will Make:

Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.

How You Will Grow:

FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.

Where You Will Work:

Production Support Office/CADD

Annual Salary Range:

$78,639.60 - $101,768.94

Your Specific Responsibilities:

Provide support and training for Computer Aided Drafting and Design (CADD) application used by the Florida Department of Transportation (FDOT). This includes providing production assistance to CADD users of FDOT supported CADD applications. Provide multi-venue training opportunities such as: Teams Meetings, Webinars, Hands-on/On-Site training and Conference/Event training. Support the Department's Digital Delivery processes, including FDOT's document management systems used in CADD production. Report support activities in the appropriate incident log and make reports to management as required.

Assist with the development, customization, planning and distribution of CADD software updates, procedures, standards, and workflows used to define CADD Standards for CADD software and processes. Assist with execution of certification testing of CADD software, which includes working with developers to resolve issues found during testing before the CADD software is released. Also serve as a technical advisor and facilitate discipline-based Technical Advisory Committees (TACs), reporting these activities to management as required.

Assist in the development, maintenance and application of documentation associated with the Department's CADD applications. This includes: the FDOT CADD Manual, Help Files, CADD Office Website and SharePoint Portals. Assist in the review, development, and maintenance of CADD training curriculum including formal training manuals and similar courseware, hands-on/self-serve CADD training guides, and Teams Meeting/Webinar training videos. Report activities and progress to management as required.

Assist with the development and management of technical specifications and requirements for the development of CADD software by either FDOT or contracted developers as requested. This includes monitoring development progress and technical work in accordance with those technical requirements and specifications. Report activities and progress to management as required.

Attend conferences, technical seminars, working sessions, and other venues to acquire knowledge of trends and other developments related to CADD and FDOT's design processes. Perform research of literature, Internet, vendor materials, and other sources to expand personal knowledge of computer hardware, CADD software, and CADD training. Share this acquired knowledge with peers and supervisors, and periodically report developments as required.

The Successful Candidate will have the following required Knowledge, Skills, and Abilities:

Knowledge of:

• Knowledge of customer services
• Knowledge of the concepts, terminology, principles and analytical techniques of civil engineering
• Knowledge of civil engineering design, construction, production and/or operations
• Knowledge of the Department's CADD software and standards

Skills in:

• Skilled in planning and organizing work assignments
• Skilled in using CADD hardware and software

Ability to:

• Ability to deal with internal and external customers in a courteous manner.
• Ability to use correct spelling, grammar, and punctuation in writings
• Ability to communicate technical information verbally and in writing
• Ability to plan, organize and coordinate work assignments
• Ability to be proactive and work independently
• Ability to establish and maintain effective working relationships with others
• Ability to handle multiple tasks
• Ability to deal with internal and external customers in a courteous manner
• Ability to solve problems relating to engineering
• Ability to analyze and interpret data and solve technical problems
• Ability to apply quantitative techniques
• Ability to communicate technical information effectively, both verbally and in writing
• Ability to make presentations
• Ability to identify needs and develop and present training effectively
• Ability to research industry literature of changing technology

.

Minimum Qualifications:

• A high school diploma or its equivalent and two years of continuous employment experience or two years of higher education with a cumulative of 48 semester hours or 72 quarter hours.

The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Tuition waiver for public college courses

SPECIAL REQUIREMENTS:

You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES THE SERVICE VETERANS AND THEIR FAMILY MEMBERS HAVE GIVEN TO OUR COUNTRY AND SUPPORTS THE HIRING OF RETURNING SERVICE MEMBERS AND MILITARY SPOUSES.

If you are a preference-eligible applicant who receives notice of a hiring decision and believe that you were not afforded employment preference in accordance with applicable Florida law and regulation, you may file a written complaint within 60 calendar days from the date you receive the notice, requesting an investigation to the Florida Department of Veterans’ Affairs, Division of Benefits and Assistance, 9500 Bay Pines Boulevard, Room 214, St. Petersburg, Florida 33708.

THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Aff... (truncated for brevity) ...

VETERANS’ PREFERENCE.

Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.