CAD System Manager

Motorola Solutions; Town of Florida (NY); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

Paid Holidays

Generous PTO

Job summary

Motorola Solutions is seeking a CAD System Administrator for a 24/7 public safety environment in Miami-Dade, FL. The role focuses on administering the PremierOne CAD platform, maintaining high availability, and ensuring CJIS-compliant security controls.

You will work onsite 5 days a week, collaborating with Motorola and third-party vendors, managing databases, and supporting disaster recovery planning.

Qualifications

• 5+ years of hands-on experience supporting mission-critical systems.
• Bachelor's degree in IT/CS or related field.
• CJIS compliance experience and security controls.

Responsibilities

• Administer and support the PremierOne CAD application environment.
• Maintain 24/7 operational readiness for CAD and related interfaces.
• Coordinate with vendors for upgrades and patches.

Skills

PremierOne CAD

VMware vSphere

OpenShift

Windows Server

Red Hat Enterprise Linux

CJIS Security Policy

Disaster recovery

On-call support

Documentation

Education

Bachelor's degree in IT/CS or related

Tools

SQL Server

Oracle DB

Job description

Company Overview

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Department Overview Motorola Solutions is solving for safer. In our never-ending pursuit to help keep people safe everywhere, our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people, property, and places. Our solutions enable the collaboration between public safety agencies and enterprises that are critical for a proactive approach to safety and security. We unify voice, data, video, and analytics in one integrated ecosystem to enable individuals, businesses, and communities to work together in more powerful ways. Our solutions help people make better decisions, act confidently, and be their best in the moments that matter. Bring your passion, potential, and talents to Motorola Solutions and connect with a career that matters.

The Command Center Solutions and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center. Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.

Role Overview

The CAD (Computer-Aided Dispatch) System Administrator is responsible for the administration, maintenance, security, and high availability of the organization’s mission-critical Public Safety systems, including the Motorola PremierOne (P1) Computer-Aided Dispatch (CAD) platform. This role supports a 24/7/365 emergency communications environment and ensures system reliability, CJIS compliance, and operational continuity. The position requires strong, hands-on experience in virtualized infrastructure, container platforms, database administration, and managing vendor-supported CAD systems within a high-availability environment. This is an onsite position supporting a customer site in Miami-Dade, FL. Candidates must be willing to work onsite 5 days a week.

Core Responsibilities & Qualifications

• Administer and support the Motorola PremierOne (P1 CAD) application environment.
• Maintain 24/7 operational readiness for CAD, mobile, RMS interfaces, and supporting infrastructure.
• Manage and support virtual infrastructure using VMware vSphere.
• Administer containerized services running on Red Hat OpenShift.
• Perform system monitoring, performance tuning, and capacity planning.
• Coordinate with Motorola and third-party vendors for system upgrades, patches, and issue resolution.
• Maintain high-availability configurations, failover clusters, and disaster recovery replication.
• Administer and maintain backend databases supporting CAD operations.
• Implement and maintain CJIS-compliant security controls.
• Participate in on-call rotation for after-hours support.
• Document system configurations, procedures, and change management activities.
• Lead process improvement initiatives and perform root-cause analysis to enhance workflow efficiencies and system performance.
• Manage and troubleshoot enterprise hardware and software, specifically Microsoft Windows Server, SQL Server, and public safety applications (CAD/Mobile).
• Develop and execute customer operations policies while formulating long-term strategies for technical operational excellence.
• Cultivate productive alliances with customers and end-users to ensure technical support is tailored to specific operational needs.
• Proactively troubleshoot and resolve issues related to hardware, network, and third-party components, ensuring rapid resolution and minimal downtime.

Ideal Candidates

• Reside in the Miami-Dade, FL area.
• 3+ years of hands-on experience supporting Motorola PremierOne (P1).
• Familiarity with CAD integrations including Records Management Systems (RMS), Mobile Data Terminals (MDTs), 911 call handling systems, and GIS/mapping services.
• Experience managing CAD application servers, middleware, and service layers.
• Experience with Microsoft SQL Server or Oracle Database Administration.
• Advanced experience administering Microsoft Windows Server and/or Red Hat Enterprise Linux.
• Strong troubleshooting skills in high-pressure environments.
• Ability to support systems during active public safety incidents and severe weather events.
• Effective communication with dispatch personnel, command staff, and vendors.
• Strong documentation and change management discipline.
• A proactive approach to risk mitigation and system resilience.
• Understanding of CJIS Security Policy requirements.

Additional Information

This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

Target Base Salary Range: $100,000-$110,000

Basic Requirements

Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience) Minimum 5 years of experience supporting mission-critical systems.

Additional Details

Travel Requirements Under 10% Relocation Provided None Position Type Experienced Referral Payment Plan No

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match 10
• Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

Company Culture

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.