CAD Support Technician II

Audubon Companies; Houston (TX); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Audubon Companies in Houston, TX seeks a CAD Support Technician II to design, develop, and administer CAD/CAE standards and workflows enterprise-wide. You will serve as a subject matter expert, guiding CAD systems, providing technical support, and shaping processes across offices.

Role requires 4+ years in IT/CAD support, proficiency with AutoCAD, CADWorx, Navisworks, and strong communication. Office-based position with focus on CAD tool integration and training.

Qualifications

• Associate's degree or equivalent work experience.
• 4+ years' experience as IT or CAD Support Technician.
• Proven experience with AutoCAD, CADWorx and Navisworks.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Collaborate with Admin groups to integrate CAD software with AVEVA and AIM.
• Provide technical CAD user support and resolve complex issues.
• Maintain CAD software installations, licensing, and configurations.
• Develop training and documentation on CAD standards and workflows.
• Architect and maintain CAD systems environment and data management.
• Monitor CAD licenses and ensure compliance and efficiency.
• Create rollout plans for new software and upgrades.

Skills

Problem-solving

Communication skills

Interpersonal skills

IT concepts/hardware/networking

CADWorx Pipe Specifications

Education

Associate's degree or equivalent

Tools

AutoCAD

CADWorx

Navisworks

Laser Scan tools

Job description

Audubon is currently seeking a CAD Support Technician II to join our team in our Houston, TX Office. The CAD Support Technician II, will be responsiblefor designing, developing, and administering enterprise-wide CAD/CAE standards, systems, and workflows. This role serves as the subject matter expert for CAD technology, providing strategic guidance, systems analysis, configuration, and process development across multiple offices.

PRIMARY RESPONSIBILITIES:

• Collaborate with other Admin groups in order to integrate and customize CAD software with AVEVA and Material Management tools (AIM).
• Provide technical support to CAD users, resolving complex software and hardware issues, and offering innovative solutions. Resolve tickets via Audubon’s CAD Helpdesk (ticketing system) in alignment with our SLA.
• Maintain CAD software installations, configurations, and licensing for optimal performance and compliance.
• Diagnose and address intricate CAD software and hardware problems, ensuring minimal disruption to the workflow.
• Develop and deliver training to CAD users on company CAD standards, software features, shortcuts, and best practices. Create system documentation, governance standards, workflows.
• Assist with routine maintenance of CAD workstations, including updates, patches, and hardware checks. Architect and maintain the overall CAD systems environment, including integration with engineering tools and data management platforms.
• Monitor and manage CAD software licenses, ensuring compliance and efficiency.
• Collaborate with discipline champions/leads and project managers to understand project-specific requirements and design technical solutions. Work closely with CAD designers and engineers to optimize their workflow and address their technical needs.
• Provide assistance to discipline champions on advanced CAD related initiatives. Develop CADWorx pipe specifications, with little oversight for use by the piping design team. This includes preparing intermediate to advanced level specifications for project assignments detailing client performance requirements, specific component needs, design requirements, applicable design codes, and vendor drawing requirements.
• Stay updated on the latest CAD software developments and emerging technologies to provide proactive support. Evaluate emerging CAD tools and technology and make recommendations to leadership regarding adoption, configuration, and deployment.
• Analyze design and system requirements and translate those requirements into detailed CADWorx or Plant3D pipe specifications, custom data structures, design rules, automation scripts, and template standards.
• Create system rollout plans for new software or upgrades, set up software deployments.

Health, Safety, and Environmental Responsibilities:

• All employees are responsible for supporting Audubon Companies’ Health, Safety, and Environmental (HSE) policies and procedures. This includes:
• Performing duties in a manner that protects personal and team health and safety
• Participating in required HSE training, meetings, and reporting activities
• Identifying and reporting hazards, near misses, and unsafe conditions
• Following safe work practices and complying with applicable regulatory requirements

EXPERIENCE AND SKILL REQUIREMENTS:

• Associate's degree in a related field or equivalent work experience
• 4+ years’ experience as either an IT and/or CAD Support Technician
• Proven experience with supporting CAD software (e.g., AutoCAD, CADWorx, Navisworks).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• In-depth knowledge of IT concepts, hardware, and networking
• Proven experience with developing CADWorx Pipe Specifications.
• Experience with support Laser Scan technology is a plus.
• Previous Audubon Experience is a plus.

Equal Opportunity Employer/Veterans/Disabled

Working at Audubon

The Audubon Family of Companies provides professional consulting solutions to the energy industry. For over 25 years, our proven reputation for operational excellence and dedication to client satisfaction has helped us become a leading service provider to some of the biggest names in oil and gas. Our team of over 1,000 of the country's top professionals can deliver a full range of consulting services, from EPCM to field solutions and operational support.

At Audubon we are always growing, though we never lose sight of our commitment to excellence. Our focus on flexibility and our demand for unsurpassed quality control over continue to guide our growth as they have since our inception. We realize that service goes beyond plugging in a professional skill set. Service means flexibility. Service means understanding and solving project challenges in dynamic environments. Service means communication. We pride ourselves on providing the service of the quality which allows us to implement efficient solutions that deliver immediate value and long-term returns.

Our dedication to people requires an equal dedication to safety. Our rigorous safety program helps us maintain a safe and incident-free work environment from the desktop to the pipeline trench. Our people drive the quality and efficiency that have established Audubon as a leader in the oil and gas industry - their growth and safety are at the core of our business.

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