CAD Administrator 4

Dexcom Inc.; San Diego (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Benefits program

Career development

Growth opportunities

Job summary

Dexcom Inc. is seeking a CAD Administrator IV to independently support and optimize CAD and PDM environments for cross-functional engineering teams. You will champion best practices, data integrity, and standardized workflows while collaborating with IT, PLM, Procurement, and software vendors.

The role emphasizes license management, user support, and continuous improvement of CAD processes to enable efficient product development.

Qualifications

• Minimum 5 years of SolidWorks CAD and EPDM administration or related experience.
• Experience administering engineering software licenses and CAD applications.
• Experience with license-server administration in IT environments.
• Ability to manage the full lifecycle of technical support requests with documentation.
• Understanding of software licensing, user access, entitlement allocation, and utilization tracking.
• Ability to diagnose complex software, access, configuration, connectivity, and licensing issues.
• Strong organizational and communication skills; able to work independently.
• Experience leading complex cases and guiding junior team members.
• Hands-on SolidWorks PDM administration experience and data integrity focus.
• Understanding of CAD/PLM workflows, BOMs, and PLM integrations.

Responsibilities

• Own CAD and PDM administrative activities including configuration and license management.
• Champion CAD best practices, data integrity, and standardized workflows.
• Support CAD/PDM environments, including user access, configuration, and version control.
• Serve as escalation point for complex CAD/PDM issues with cross-functional teams.
• Manage the CAD Support Request process from intake to closure.
• Coordinate license assignments, utilization monitoring, and renewals with IT and vendors.
• Lead continuous improvement of CAD workflows, tools, and support practices.

Skills

SolidWorks CAD

EPDM

License management

Technical support

Data integrity

User support

Education

Associate degree in IT/Engineering

Bachelor’s degree in CS/Engineering

Tools

License server administration

PLM integration

IT infrastructure coordination

Job description

Meet the team:

As a CAD Administrator IV within the Engineering Enablement team, you will independently support and optimize CAD and PDM environments for multidisciplinary engineering teams. This advanced individual-contributor role champions CAD best practices, data integrity, standardized workflows, and scalable use of engineering design tools. You will collaborate with Engineering, IT, PLM, Procurement, and software vendors to resolve complex issues, guide users and other administrators, maintain current software licensing, and improve how CAD work gets done across the organization.

Where you come in:

• You will own CAD and PDM administrative activities, including system configuration, troubleshooting, user support, and license management.
• You will champion CAD best practices, data integrity, and standardized workflows across engineering teams to improve consistency, efficiency, and collaboration.
• You will support CAD/PDM environments and engineering data practices, including user access, configuration, workflow support, version control, and integration with PLM and related systems.
• You will serve as a technical escalation point for complex CAD/PDM issues, partnering with engineering teams to determine practical solutions that protect data integrity and enable work to proceed effectively.
• You will manage the CAD Support Request process from intake through requester-confirmed closure, coordinating review, troubleshooting, communication, blocker resolution, escalation, and documentation.
• You will coordinate license assignments, utilization monitoring, maintenance, and renewals with IT, Procurement, application owners, and software vendors to keep CAD tools current and available.
• You will lead continuous improvement of CAD workflows, standards, tools, and support practices, and provide guidance to less-experienced administrators and users.

What makes you successful:

• You have minimum 5 years of relevant experience in SolidWorks CAD and EPDM application support, engineering software administration, license management, technical support, or a related field.
• You have experience administering engineering software licenses and supporting CAD applications.
• You have experience with license-server administration and coordination with IT infrastructure or application teams.
• You have experience managing the full lifecycle of technical support requests, including intake, prioritization, status tracking, documentation, escalation, requester communication, and closure.
• You have an understanding of software licensing, user access, entitlement allocation, and utilization tracking.
• You have an ability to diagnose complex software, access, configuration, connectivity, and licensing issues using a structured, evidence-based troubleshooting approach.
• You have a strong organization, prioritization, attention to detail, and written and verbal communication skills.
• You have the ability to work independently within established procedures and collaborate across technical and business teams.
• You have demonstrated ability to independently lead complex cases, coordinate cross-functional resolution, improve support processes, and guide less-experienced team members.
• You have hands-on experience administering SolidWorks PDM environments, including CAD data management, user access, configuration, workflow support, and data integrity.
• You have an understanding of engineering change processes, product-design workflows, engineering bills of materials, and CAD/PDM integration with PLM and manufacturing systems.

Preferred qualifications:

• Experience supporting SolidWorks CAD tools in an engineering or product-development environment.
• Experience working with software vendors and supporting renewal or procurement activities.
• Experience developing troubleshooting guides, knowledge articles, training content, or support-process improvements.
• Familiarity with software compliance practices, controlled documentation, and access-management procedures.

What you’ll get:

• A front row seat to life changing CGM technology and the #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 0-5%

Experience and Education

• Typically requires a minimum of 6-8 years of related experience and High School diploma/certificate or equivalent.
• Preferred: Associate degree in Information Technology, Computer Science, Engineering Technology, CAD/Drafting, or Bachelor’s degree in Computer Science, Engineering, Engineering Technology,, or an equivalent combination of education and relevant experience.

Please note:

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal opportunity

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom’s AAP may be viewed upon request by contacting Talent Acquisition at [e-mail].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at [e-mail].

Salary:

$34.95 - $52.45