Cache Club Representative

Cache Creek Casino Resort; California (MO); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Great Pay

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401k Savings Plan

Tuition Reimbursement

Employee Discounts

Direct Deposit

Job summary

Cache Club Representatives welcome and assist guests with club enrollment at Cache Creek Casino Resort. They promote the value and details of club membership and provide information about the resort’s amenities, offers, and earned rewards.

The role emphasizes outstanding guest service, accurate data entry, and staying updated on promotions across resort brands. A positive, customer-driven attitude is essential for success in this fast-paced environment.

Qualifications

• High school diploma or GED and 3 months related experience and/or training, or equivalent combination of education and experience.
• Must have basic computer and keyboarding skills.
• Must be at least 21 years of age.
• Ability to read and interpret general business periodicals; present information to groups of managers, clients, guests, and the general public.
• Ability to calculate figures and amounts, and apply basic math.
• Cache Creek Casino Resort Tribal Gaming License.

Responsibilities

• Provide outstanding guest service to all guests by following the Casino’s core values (Respect, Integrity, Commitment and Humility).
• Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment.
• Ensure all guest information is entered correctly in database while following department policies.
• Perform various duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor; tasks include card issuance and reprints, guest information, checking in buses, kiosk assistance and distribution of Marketed giveaways.

Skills

Basic computer skills

Keyboarding

Education

High school diploma or GED

Job description

Being a part of the Cache Creek team comes with amazing benefits:

• Great Pay
• Opportunities to Grow
• Gas Discounts
• Dental Insurance
• Life Insurance
• Paid Time Off (PTO)
• Recognition Program
• Free meals in our Employee Dining Room
• Weekly Paychecks
• Affordable Healthcare
• Medical Insurance
• Vision Care Insurance
• 401k Savings Plan
• Tuition Reimbursement
• Employee Discounts
• Direct Deposit

Summary

Cache Club Representatives welcome and assist guests with club enrollment. Representatives promote the value and details of club membership, provide information about Cache Creek Casino Resort’s amenities, marketed offers and earned rewards.

Essential Duties and Responsibilities

• Provide outstanding guest service to all internal and external guests by following the Casino’s R.I.C.H. core values (Respect, Integrity, Commitment and Humility).
• Communicate and stay up-to-date with changing resort promotions, retail, hotel, golf, spa, restaurant hours and entertainment.
• Ensure all guest information is entered correctly in database while following department policies.
• Perform a variety of different duties depending on area scheduled, including the Cache Club Desk, bus arrival and departures, Kiosk locations, Promotions Area and Casino Floor. Multiple duties will be performed such as, but not limited to Card issuance and reprints, guest information, checking in buses, kiosk assistance and minor maintenance, mobile sign-ups and reprints, and stocking and distribution of Marketed giveaways.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And/or Experience

High school diploma or general education degree (GED); and three months related experience and/or training; or equivalent combination of education and experience. Must have basic computer and keyboarding skills.

Age Requirement

Must be at least 21 years of age.

Language Skills

Ability to read and interpret general business periodicals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.

Mathematical Skills

Ability to calculate figures and amounts, and apply concepts of basic math.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

Cache Creek Casino Resort Tribal Gaming License.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job with or without reasonable accommodations.
While performing the duties of this job, the employee is regularly exposed to second hand tobacco smoke. The employee is frequently exposed to moving mechanical parts and vibration. The noise level in the work environment is usually loud.