C.L.U.B Customer Service - Seasonal Associate

Bass Pro Shops; Short Pump (VA); On-site; USD 39,950,000 - 48,216,000; Full time

Benefits offered by this job

Employee discounts

Dental coverage

Vision coverage

401k

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops is seeking a Seasonal Events Associate for the Short Pump, VA location. You will help execute store events, assist customers with purchases, and support in-house outdoor skills workshops, ensuring a positive shopping experience all year round.

The role emphasizes friendly communication, teamwork with management and peers, and active participation in store events and promotions to drive customer engagement.

Qualifications

• High School education or equivalent experience.
• Ability to calculate figures such as discounts and make change.
• Ability to communicate in a friendly and professional manner to our customers and other Associates.

Responsibilities

• Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Provide a legendary experience for every customer by assisting in buying decisions and promoting programs including CLUB Membership and In-Store Pick-up.
• Establish and maintain effective working relationships with Management, coworkers, children and customers.
• Assist with the execution of seasonal events.
• Facilitate in-house outdoor skills workshops and participate in store events as scheduled.

Skills

Customer service

Communication

Data entry

Cash handling

Education

High School diploma or equivalent

Job description

POSITION SUMMARY

The Seasonal Events Associate performs duties associated with store events, participates in "short term" assignments and seasonal events to support the store as needed throughout the year.

ESSENTIAL FUNCTIONS

• Support a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.
• Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis and promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
• Establish and maintain effective working relationships with Management, coworkers, children and customers.
• Assist with the execution of seasonal events.
• Facilitate "in-house" outdoor skills workshops.
• Participate in Store "events" as scheduled.
• Keep work area clean, neat and safe at all times.
• All other duties as assigned.

EXPERIENCE / QUALIFICATIONS

High School education or equivalent experience.

• Ability to calculate figures such as discounts and make change to customers.
• Ability to perform data entry, analyze reports and ledgers.
• Ability to communicate in a friendly and professional manner to our customers and other Associates.
• Good Customer Service skills.
• Ability to function in a noisy and hectic environment, with children and parents.

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

• Constantly stand and/or walk during shift.
• Constantly communicate with others to exchange information.
• Occasionally ascend or descend ladders, stairs, ramps, etc.
• Constantly communicate with others to exchange information.
• Occasionally repeat motions that may include the wrists, hands and/or fingers.
• Occasionally work in low or high temperatures.
• Occasionally work in outdoor elements such as precipitation and wind.
• Occasionally work in noisy environments.
• Light work that may occasionally require lifting or moving objects weighing up to 100 pounds (utilizing a team lift as needed).

INDEPENDENT JUDGEMENT

Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

Starting Pay Rate

$14.00 - $16.75

Benefits Summary

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Dental Vision Voluntary benefits 401k Retirement Savings Paid holidays Paid vacation Bass Pro Cares Fund And more!

Equal Opportunity Employer

Bass Pro Shops is an equal opportunity employer.

Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

About Bass Pro Shops

Bass Pro Shops is North America's premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela's to create a "best-of-the-best" experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge, America's Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as "one of America's Best Employers."