BYRAM HEALTHCARE Customer Service Representative, Associate

Accendra Health, Inc.; Bothell, Northern (WA, KY); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Assistance Program

Parental leave

Benefits for domestic partners

Well-being programs

Job summary

Accendra Health seeks a patient-focused representative to deliver a positive customer service experience in a high-volume inbound call center, educating patients on products and services and processing orders for home-based care.

You will review orders via fax and electronic platforms, make outbound calls as needed, and collaborate with teammates and the sales team to meet KPIs.

Qualifications

• 1-2 years of customer service experience required.
• Call center experience preferred.
• Excellent written and verbal communication skills.
• Proficient with MS Office and the ability to navigate multiple platforms.
• Ability to learn our brand products and therapies.
• Strong customer service skills to resolve patient concerns.

Responsibilities

• Receive inbound calls from patients and healthcare professionals.
• Review and process orders via fax and electronic platforms.
• Make outbound calls to patients and healthcare professionals as needed.
• Utilize tools and resources to assist in order entry.
• Use full product knowledge of Byram therapies to service patients.
• Communicate effectively with patients, teammates, healthcare professionals, and sales team.
• Consistently meet required KPIs.
• Perform other duties as required.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High School Diploma or equivalent

Tools

MS Office

Multiple platforms

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life.

Job Description

The anticipated salary range for this position is $22-23 hourly. Position located in Bothell, WA. On-site the first 6 months and then hybrid. M-F 8.30-5 pm

Summary

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.

Core Responsibilities

• Receive Inbound calls from patients and healthcare professionals
• Review and Process orders via fax and electronic platforms
• Make outbound calls to patients and healthcare professionals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates healthcare professionals and sales team.
• Consistently meet required Key Performance Indicator(s) (KPIs)
• Perform other duties as required

Qualifying Experience

• High School Diploma or equivalent required
• 1-2 years of customer service experience required
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and the ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with the ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone. If you’re interested in meaningful work with impact, explore our career opportunities - from remote-friendly to hybrid and in-person roles - and join us in our purpose of Bringing Care To Life.