Butler

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 38,000 - 46,000; Full time

Job summary

The Charleston Place, part of Beemok Hospitality Holdings LLC, seeks a Personal Concierge to welcome guests, tailor experiences, and own the guest journey from arrival to departure.

You will coordinate with housekeeping and engineering, anticipate needs, and provide a seamless, stress-free stay while maintaining the highest standard of service and professionalism.

Qualifications

• Strong guest-relations skills and professional communication.
• Ability to multitask and manage high-pressure situations.
• Knowledge of front and back of house operations.
• Attention to detail and organizational prowess.

Responsibilities

• Actively represents the hotel and BHC in all interactions with guests.
• Maintains communication with guests during their stay and owns guest requests.
• Tailors guest rooms and experiences to individual preferences.
• Provides the welcome and check-in experience for arriving guests.
• Assists with packing/unpacking services and escorts guests as needed.
• Serves an evening apertif at the guest room using a mobile bar.
• Owns customer experience elements including service recovery when needed.
• Engages with guests to enhance their visit and coordinates with Housekeeping/Engineering.
• Builds rapport with guests pre-, during-, and post-stay; plans special guest recognitions.
• Leads the team during peak times and ensures service excellence.
• Treats guests, team members, and vendors with courtesy, respect, and dignity.
• Adheres to preventative safety procedures and stays professional under pressure.
• Performs other duties as assigned for hotel operations.

Skills

Guest relations

Multitasking

Communication

Problem solving

Attention to detail

Teamwork

Stress management

Safety awareness

Job description

The Butler serves as The Charleston Place's ambassador and one point-of-contact for guests. They have a high responsibility and ownership of the guest experience and are encouraged to execute on guest needs, both requested and unexpressed. This team utilizes pre-arrival knowledge and face-to-face interactions to truly understand our guests and their individual experiences in order to ideate, anticipate, and provide a tailored experience. Each Personal Concierge owns their guests and delivers seamless service that eliminates guest stress and builds brand bond.DUTIES & RESPONSIBILITIES:Actively represents the hotel and BHC within all interactionsMaintains communication with guests during their stay, actioning and owning all guest requestsEnsures guest rooms are tailored to guest preferencesProvides the welcome and check-in experience for guests arriving on propertyProvides packing and unpacking servicesServes an evening apertif at the guest room using a custom mobile barOwns customer experience elements, including service recovery (escalating when needed)Engages with guests and takes part in enhancing their visitCoordinates with Housekeeping and EngineeringBuilds relationships and rapport with guests pre, during, and post -stayFacilitates fond farewell for departing guestsSupports the planning and coordination of special guest recognitionWorks at the busiest time including evenings, weekends, holidays while properly leading the teamUnderstands what objectives are important to the hotel and ensures the entire team is focused on exceeding expectationsTreat guests, team members and third-party vendors with courtesy, respect, and dignityPractices preventative safety procedures dailyMust maintain stability, dependability, and professionalism when faced with changing, stressful, and challenging situationsPerforms other duties as assigned for the operationREQUIRED STRENGTHS, SKILLS, & EXPERIENCE:Enjoys multi-tasking and communicating in a fast-paced environment.Likes to engage with people and understand what makes them unique.Takes action in making things happen and can adapt when needed.Strong customer service skills, guest relationship experience.Knowledge of front and back of house operations.Fluent and professional communication both written and verbal.Works well under pressure, multitasking, and team player.Extreme attention to detail in all areas, organizational skills, and thinks strategically.PHYSICAL REQUIREMENTS:The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:Must be able to lift equipment, supplies, etc. of at least 30 pounds.Must be able to resolve problems, handle conflict, and make effective decisions under pressure.The role may require extended periods of time on your feet, especially during peak hotel hours or events.Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.Available to work varied shifts, including nights, weekends, and holidays._______________________________________________________________________________BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.