Busser

P.F. Chang's China Bistro, Inc.; Palo Alto (CA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Opportunities for advancement – weprom

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

Job summary

P.F. Chang's China Bistro, Inc. is hiring Busser, Runner, or Service Assistant to support dine-in and takeout operations, keep tables clean, and assist with catering orders. Training is provided, and there are opportunities for advancement as part of a guest-first Pan-Asian dining experience.

No prior experience required; we train you. Join a team that delivers hospitality with pride and a focus on guest satisfaction.

Qualifications

• No prior experience required; training provided.
• Excellent customer service and etiquette.
• Ability to operate kitchen equipment including coffee machine, iced tea machine, lemon slicer and POS system.
• Ability to follow proper sanitation practices and safety procedures.
• Possess a Food Handler’s Card where applicable, or assistance to obtain.
• Need to communicate effectively.
• Ability to multi-task in a fast-paced team environment.

Responsibilities

• Guide guests through their experience and take, place, and review orders for takeout and catering.
• Know the menu to assist guests with takeout and catering selections and answer questions.
• Review orders with guests at pick-up or delivery to ensure accuracy.
• Deliver a hospitality experience that exceeds guests' expectations.
• Clear, clean, and sanitize tables and bussing dishes; reset tables as needed.
• Move bus tubs from bar to kitchen dishwasher station.
• Restock and maintain all restaurant stations.
• Understand seating layout and how food is delivered within the restaurant.
• Serve food or beverages for dine-in and takeout.

Skills

Excellent customer service

Effective communication

Multi-tasking

Tools

POS system

Kitchen equipment operation

Job description

P.F. Chang's Pay Range (based on experience): $18.70 - $20.70 / hour + tips

Benefits we offer for this position:

All team members: Competitive pay Flexible scheduling Paid on the job training Opportunities for advancement – we promote from within Discounted meals Employee referral program Exclusive team member discounts Closed on Thanksgiving and Christmas at most locations For qualifying team members: 401(k) retirement plan (based on hours worked) Medical, dental and vision insurance (based on hours worked) Paid sick leave (in qualifying jurisdictions).

Hiring immediately for full-time and part-time hourly dine-in or takeout Bussers, Runners, or Service Assistants.

Job Summary:

The Busser, Runner, or Service Assistant is responsible for restaurant dine-in and takeout operations, cleaning, running food, bussing restaurant tables and side work. They will assist with catering orders, including delivery when applicable. All Team Members must demonstrate customer service expertise by providing an individualized, exceptional guest experience.

Job Responsibilities:

• Guiding guests through their experience while taking, placing, and reviewing orders for takeout and catering.
• Understands the restaurant menu to identify the different menu items for takeout and catering, able to guide guests on choosing menu items, and ready to answer guest’s questions.
• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.
• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.
• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets tables as needed.
• Also, removes bus tubs from the bar to kitchen dishwasher station.
• Restocks, cleans, and maintains all restaurant stations.
• Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.
• Will serve food or beverages for dine-in and takeout.

Job Requirements:

• Previous experience is not required – we will train you!
• Excellent customer service skills and etiquette.
• Must be able to operate kitchen equipment, including the coffee machine, iced tea machine, lemon slicer, point of sale (POS) system and any other applicable system(s).
• Ability to execute proper sanitation practices and safety procedures.
• Have a current Food Handler’s Card where applicable, or we will help you obtain.
• Must be able to communicate effectively.
• Ability to multi-task in a fast-paced, team-work environment.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.

P.F. Chang's California Applicant Privacy Notice

Our Heritage Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose

Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!