General Manager, Certification

ETS; Princeton (NJ); On-site; USD 230,000 - 320,000; Full time

Benefits offered by this job

BRGs for career growth

Volunteer PTO up to 8 hours/year

Total Rewards Package

Job summary

PSI seeks a visionary Business Unit General Manager to lead its Certifications & Licensure business from its Princeton, NJ operations. Reporting to the Chief Commercial Officer, this executive will own strategy, growth, operations, and profitability for the business unit across professional credentialing and high-stakes testing.

The role requires 15+ years of executive leadership with proven P&L accountability, plus a track record of expanding revenue streams and driving customer-centric

Qualifications

• 15+ years of progressive executive leadership experience.
• Significant experience leading a business, division, or business unit with full P&L accountability.
• Proven track record of driving double-digit growth in regulated professional services.

Responsibilities

• Own full business unit P&L, including revenue and profitability.
• Develop and execute strategies delivering double-digit growth.
• Drive resource allocation and ROI optimization.
• Establish metrics and rhythms to achieve financial targets.
• Lead cross-functional teams across Product, Tech, Finance, Marketing, Operations, and Client Success.

Skills

Strategic leadership

P&L management

Growth strategy

Cross-functional leadership

Executive communication

Education

Bachelor's degree

MBA or equivalent

Job description

About PSI

PSI is a global leader in workforce solutions, professional credentialing, high‑stakes testing, and talent assessment. Through innovative technology, psychometric expertise, and world‑class customer service, PSI helps organizations, certification bodies, licensing agencies deliver secure, valid, and reliable credentialing programs that advance careers, protect the public, and strengthen professions worldwide.

Our Certifications & Licensure business partners with leading certification boards, professional associations, regulatory agencies, and licensing organizations to develop, deliver, and scale credentialing programs that serve millions of candidates globally.

PSI is seeking a visionary and commercially driven Business Unit General Manager to lead our Certifications & Licensure business. Reporting directly to the Chief Commercial Officer of PSI, a $400M global enterprise, this executive will have full accountability for the strategy, growth, operations, and profitability of the business unit.

Key Responsibilities

P&L Leadership & Business Performance

• Own full business unit P&L, including revenue, profitability, operating margin, forecasting, investment planning, and financial performance.
• Develop and execute strategies that deliver sustainable double‑digit year‑over‑year growth.
• Drive disciplined resource allocation and investment decisions to maximize return on investment.
• Establish performance metrics, operating rhythms, and accountability mechanisms to achieve financial targets.
• Identify opportunities to increase revenue, improve margins, and expand recurring revenue streams.

Business Growth & Market Expansion

• Develop and execute a comprehensive growth strategy for PSI’s Certifications & Licensure business.
• Expand PSI’s market presence within professional certification, occupational licensing, association credentialing, healthcare, IT, financial services, public sector, and regulated industries.
• Identify emerging market opportunities, customer needs, industry trends, and competitive threats.
• Drive new client acquisition while strengthening relationships with existing certification and licensure organizations.
• Lead strategic initiatives including partnerships, product expansion, and market development efforts.

Industry Leadership

• Serve as a recognized leader within the certification and credentialing industry.
• Build strong relationships with certification boards, licensing agencies, professional associations, and regulatory organizations.
• Maintain deep knowledge of credentialing industry trends, accreditation requirements, psychometric standards, examination development, testing delivery models, and digital credentialing innovations.
• Represent PSI at industry conferences, client forums, and executive leadership events.

Commercial & Customer Excellence

• Partner closely with Sales and Customer Success teams to grow strategic accounts and improve client retention.
• Ensure exceptional customer experiences across the full certification lifecycle.
• Drive customer‑centric innovation and service excellence.
• Lead executive‑level client engagements and strategic business reviews.

Cross‑Functional Leadership

• Align Product, Technology, Finance, Marketing, Operations, Psychometrics, and Client Success teams around shared business objectives.
• Ensure executional excellence across all aspects of business delivery.
• Champion innovation and continuous improvement initiatives.
• Foster collaboration across PSI’s broader commercial organization.

Talent & Organizational Leadership

• Lead, inspire, and develop a high‑performing team of approximately 30 professionals.
• Build a culture of accountability, customer focus, growth, and operational excellence.
• Develop future leaders through coaching, succession planning, and talent development.
• Attract and retain top industry talent.

As PSI continues to accelerate growth and expand its market leadership position, we are seeking an accomplished executive to lead one of our most strategic business units.

Certifications & Licensure

Required Experience

• 15+ years of progressive executive leadership experience.
• Significant experience leading a business, division, or business unit with full P&L accountability.
• Demonstrated success achieving aggressive revenue growth and profitability targets.
• Proven track record of driving double‑digit growth within a certification, licensure, credentialing, testing, assessment, education, or highly regulated professional services environment.
• Experience building and scaling customer‑focused businesses.
• Strong commercial leadership experience across sales, product strategy, customer success, and operations.

Industry Expertise

• Professional Certification Programs
• Occupational Licensure Programs
• Credentialing & Accreditation Services
• High‑Stakes Testing
• Assessment & Measurement
• Workforce Certification
• Professional Associations
• Healthcare Credentialing
• Regulatory Testing Services

Leadership Capabilities

• Strategic and enterprise mindset
• Exceptional financial acumen
• Growth‑oriented leadership approach
• Strong executive presence and influence
• Data‑driven decision making
• Customer‑first orientation
• Ability to lead through transformation and change
• Proven success managing complex stakeholder environments

Education

• Bachelor’s degree required
• MBA or other advanced business degree strongly preferred

ETS is mission driven and action oriented

• We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
• We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
• As a not‑for‑profit organization we will encourage you to lean in to your passion for volunteering. At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
• The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.