Business Transformation - Senior Manager

Verizon Communications; Northern (KY); Hybrid; USD 117,000 - 223,000; Full time

Job summary

Verizon is seeking a Senior Manager for Business Transformation to lead large, cross-functional initiatives across the organization. The role involves executive-level engagement to plan, design, and execute programs that drive revenue, reduce costs, and improve customer experience.

You will use Lean Six Sigma, Design Thinking, and data analytics to turn insights into strategic actions, mentoring teams, and collaborating across functions to achieve measurable outcomes.

Qualifications

• Bachelor’s degree or four+ years of work experience.
• Six+ years of relevant experience required, demonstrated through work, military, or training.
• Experience as a team leader or change agent.
• Data storytelling experience.
• Consulting experience including negotiation and conflict resolution.
• Experience influencing key stakeholders through relationships, expertise, and data.
• Project management experience and skills.

Responsibilities

• Lead and deliver large, cross-functional transformation initiatives.
• Engage executives to plan and execute programs that meet financial targets.
• Apply Lean Six Sigma and Design Thinking to assess current state and develop solutions.
• Collaborate to build analytic solutions with AI/ML and data insights.
• Guide teams to ensure value delivery and customer impact.
• Translate complex ideas into concise, actionable recommendations.

Skills

Data storytelling

Influence stakeholders

Negotiation & conflict resolution

Project management

Team leadership

Consulting experience

Verizon Business experience

Change agent

Problem solving

Education

Bachelor's degree or four+ years of work experience

Master’s degree (nice to have)

Tools

SQL

Python

R

Visualization software

Job description

Business Transformation - Senior Manager

• Basking Ridge, New Jersey /
• Irving, Texas

Job ID: R-1100496

Apply prior to the end date: September 30, 2026

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

In Verizon Business Group (VBG), we are building a world-class Business Transformation organization focused on solving the biggest challenges impacting VBG’s ability to hold market share, grow revenue, make a market and drive margin. We challenge ourselves to solve top-of mind strategic questions, collaborating with leadership and experts across the organization. We are responsible for challenging the status quo, looking beyond the horizon, and making the future real. We strategize, guide, and work across functions to ensure VBG Transformation delivers material value. In this role, you will engage at executive-levels to provide expertise to plan and execute to ensure successful outcomes and meet financial targets.

This role will be responsible for challenging and re‑engineering conventional business processes, policies, and ways of working that lead to large-scale transformational change. Leveraging tools and methodologies for numerous large initiatives, to transform data into insights.

Ideating, designing, and developing large, cross‑functional transformation initiatives aimed at increasing revenue, reducing expense, enhancing business efficiency, and improving customer experience.

Leveraging critical thinking to understand business challenges using sharp problem‑solving skills to support the design and execution of new solutions that address pain points in the business.

Delivering Lean Six Sigma and Design Thinking to conduct current-state assessments, evaluate pain points, develop business cases, and develop customer‑centric solutions.

Crafting and delivering actionable recommendations to executive leadership through data-driven analysis, visualization for decision-making, and concise storytelling.

Collaborating to build analytic solutions focused on integrating AI/ML into critical business decisions and processes to elevate value‑creation and customer experience.

Managing complex programs and driving cross‑functional teams to meet business objectives and influence co‑workers while fostering strong working relationships.

Thriving in a dynamic environment, meet deadlines, and simultaneously work on multiple projects.

Translating complex ideas and expressing them in concise, simple to understand ways.

Supporting others by sharing best practices and providing real‑time coaching on business transformation methodologies and tools.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience as a team leader or change agent.
• Data storytelling experience.
• Consulting experience skills, including negotiation and conflict resolution.
• Experience influencing key stakeholders through relationships, expertise, and data.
• Project management experience and skills.

Even better if you have one or more of the following:

• Green Belt or Black Belt certification.
• Master’s degree. Ideally, M.S. or MBA.
• Design Thinking and/or Facilitator certification.
• Verizon Business experience.
• Management experience.
• Experience with external management consulting firms.
• Experience in a role responsible for the design, development, and implementation of a strategic plan for an organization, company or business unit.
• Data management, architecture, analysis, and agile development experience.
• PMP Certification.
• Knowledge of financial acumen, including knowledge of valuation methodologies and ability to develop financial models.
• Strong analytical and creative problem‑solving skills in combination with experience in SQL, scripting/statistical programming languages (Python, R, etc.) and visualization software tools.
• Understanding of advanced statistical methods, machine learning principles and cloud architecture.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&DD insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award‑winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part‑timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job‑related skills and experience. This is an incentive based position with the potential to earn more. For part‑time roles, your compensation will be adjusted to reflect your hours.The salary range for the location(s) listed on this job requisition based on a full‑time schedule is: $116,500.00 - $223,000.00.