Business Transformation Manager

Automatic Data Processing, Inc.; Miami (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

ADP, a global leader in cloud-based human capital management, is hiring a Business Transformation Manager in Miami to lead enterprise transformation initiatives within the HRO Shared Services team from strategy through execution.

You will translate complex business challenges into practical solutions, guide senior stakeholders and cross‑functional teams, and ensure delivery of high‑quality, scalable outcomes that drive measurable value for clients.

Qualifications

• 5+ years of experience in consulting, business transformation, strategy, or operations.

Responsibilities

• Lead projects from end-to-end strategy through execution in an internal consulting role.
• Leverage expertise in business process, organizational design, technology and consulting to lead large-scale transformational programs.
• Collaborate across multiple stakeholders and functional areas to achieve results.

Job description

ADP is hiring a Business Transformation Manager.

If so, you will fit right in with our dedicated team, who make amazing things happen for each other and our clients every day. Do not just take our word for it… read on and see for yourself!

ADP is hiring a Business Transformation Manager for the HRO Shared Services Business Transformation Team to lead projects from end-to-end strategy through execution in an internal consulting role. In this position, you will leverage your strategic expertise in business process, organizational design, technology and consulting to lead, manage and execute large-scale, strategic enterprise-wide transformational programs for the HR Outsourcing organization.

Reporting directly to a Director or Sr. Director of Business Transformation, this person will be a key member of the team with experience working collaboratively across multiple stakeholders and functional areas to achieve results. There are no direct reports associated with this role.

What you’ll do:

You are: An experienced management, technology, or strategy consultative professional with the ability to define how best to leverage people, process, technology, and data to achieve desired business results. You excel at translating complex business challenges into actionable solutions and guiding teams through execution. You are equally comfortable engaging senior stakeholders and working hands‑on with your team to ensure results are delivered with quality and consistency.

What you can expect on a typical day:

• Lead multiple workstreams across strategy, data analysis, organizational design, operating model design, business process improvement and tech adoption by defining clear objectives, prioritizing work, coordinating team activities and timelines, and creating deliverables that are aligned with overall project goals
• Structure ambiguous business problems into clear hypotheses and analytical approaches that guide team execution and decision‑making
• Establish frameworks, define opportunities, coach and guide Senior Consultants and Analysts through structured feedback to help them improve both technical outputs and consulting capabilities
• Review team outputs critically (analysis, presentations, trackers), providing direction to improve quality, clarity, and alignment with the broader storyline
• Facilitate stakeholder working sessions and cross‑functional discussions to refine requirements, align priorities, document decisions, and ensure solutions are practical, implementable, and aligned with business needs

Behaviors:

• Proactive self-starter requiring minimal guidance and ability to meet deadlines
• Applies structured, hypothesis-driven problem‑solving approaches to guide teams in addressing complex challenges
• Communicates clearly and confidently across all levels, including senior stakeholders, driving accountability, and creating an environment where team members can succeed
• Balances strategic oversight with hands‑on involvement, ensuring both high-level direction and detailed execution quality are maintained
• Fosters a collaborative and high‑performance team culture by encouraging open communication, feedback, and continuous improvement
• Be a change catalyst capable of aligning strategy, people, process, and technology

Technical Skills:

• Advanced Excel and analytical modeling capabilities, including building financial models and scenario analyses to support decision‑making
• Strong PowerPoint storytelling skills, with the ability to develop clear, compelling narratives tailored for executive audiences
• Proficiency in project management tools and methodologies, including planning, tracking, resource allocation, and risk management
• Experience with process mapping and operating model design tools (e.g., Visio), with a focus on optimization and scalability
• Strong understanding of performance metrics and KPI frameworks to measure success of transformation initiatives

Other Key Experiences:

• Proven experience leading end-to-end project delivery, including defining scope and strategy, managing execution, and delivering business impact
• Demonstrated ability to manage cross-functional teams and coordinate multiple workstreams in complex environments
• Experience working directly with senior stakeholders and influencing decisions through structured insights
• Track record of delivering measurable improvements in processes, performance, or business outcomes
• Experience operating in fast‑paced, high‑pressure environments requiring adaptability and strong prioritization

TO SUCCEED IN THIS ROLE:

• 5+ years of experience in consulting, business transformation, strategy, or operations roles with increasing responsibility
• Translate complex analytical findings and emerging technology opportunities into actionable recommendations that align with strategic objectives and deliver measurable impact
• Design future-state processes, operating models, and organizational structures to improve efficiency, scalability, and performance
• Develop and validate business cases, including financial modeling, cost‑benefit analysis, and risk assessment to support decision‑making
• Continuously monitor transformation progress using defined metrics and KPIs, adjusting strategies as needed to improve outcomes

Bonus points for these:

• MBA or advanced degree in Business, Strategy, or related field
• Big‑4 management consulting experience with Fortune 500 clients
• Industry knowledge in HR, payroll, or HCM
• Experience leading technology-enabled initiatives, including with artificial intelligence
• Experience contributing to internal frameworks, methodologies, or best practices
• Familiarity with data visualization tools (e.g., Tableau, Power BI)

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones
• Focus on your mental health and well‑being. We are here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about

#LI-TK1

#LI-Hybrid

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down‑to‑earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.