Business Transformation Manager

Fifth Third Bank; Cincinnati (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Fifth Third Bank is seeking a Business Transformation Manager to partner with senior leaders across Operations, IT, and Lines of Business. You will drive strategic initiatives, define scope, manage workstreams, and deliver measurable outcomes that enhance customer experience and efficiency.

The role emphasizes continuous improvement, change management, and collaboration within a matrix organization to realize value and reduce risk, with a competitive base salary and incentive opportunities.

Qualifications

• Bachelor's degree in related field required; Master's degree preferred.
• 5–8 years of relevant business experience, including transformation, operations, or strategic initiatives.
• Experience supporting complex transformation programs or process improvement efforts.
• Ability to collaborate and influence across cross‑functional teams.
• Strong organizational, analytical, and problem‑solving skills.
• Effective written and verbal communication skills.
• Experience preparing materials for and presenting to mid‑to senior‑level stakeholders.
• Working knowledge of strategy, operations, and change management concepts.

Responsibilities

• Support implementation of strategic initiatives aligned to corporate vision.
• Partner with executive sponsors and stakeholders to define initiative scope, objectives, timelines, risks, and resource requirements.
• Manage day‑to‑day execution of assigned initiatives or workstreams, ensuring adherence to milestones and timelines.
• Track, analyze, and report on business outcomes, value realization, risks, and issues.
• Facilitate communication across stakeholders to ensure alignment and transparency.
• Identify, document, and elevate risks, issues, and dependencies, contributing to mitigation planning.
• Collaborate across functions to ensure integration and coordination of workstreams.
• Apply continuous improvement methodologies (Lean Six Sigma, product lifecycle management) to optimize processes.
• Support change management planning and execution to enable adoption of new capabilities.
• Contribute to building a collaborative, high‑performing team culture.

Skills

Cross-functional collaboration

Strategic planning

Analytical thinking

Change management

Project management

Leadership

Problem solving

Communication

Lean Six Sigma

Education

Bachelor's degree in related field

Master's degree preferred

Tools

Microsoft Office tools

Job description

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION

Partners with senior leaders and cross-functional teams across Operations, Information Technology, and Lines of Business to support the identification, prioritization, and execution of strategic initiatives that drive measurable business outcomes and value.

Contributes to the development of strategy, business objectives, program structure, reimagined future processes, and measurable business outcomes (value creation).

Supports execution and redesign of business processes while managing one or more workstreams within broader transformation programs.

Operates under the guidance of Senior Managers or Directors, with increasing autonomy based on performance and experience.

Maintains focus on delivery excellence, customer experience, and operational efficiency.

Responsible for risk awareness, escalation, and adherence to policies and procedures while supporting a strong risk culture and positive customer outcomes.

Essential Duties & Responsibilities

• Support implementation of strategic initiatives aligned to corporate vision.
• Partner with executive sponsors and stakeholders to help define initiative scope, objectives, timelines, risks, and resource requirements.
• Manage day‑to‑day execution of assigned initiatives or workstreams, ensuring adherence to milestones and timelines.
• Track, analyze, and report on business outcomes, value realization, risks, and issues.
• Facilitate communication across stakeholders to ensure alignment and transparency.
• Identify, document, and elevate risks, issues, and dependencies, contributing to mitigation planning.
• Collaborate across functions to ensure integration and coordination of workstreams.
• Apply continuous improvement methodologies (Lean Six Sigma, product lifecycle management) to optimize processes.
• Support change management planning and execution to enable adoption of new capabilities.
• Contribute to building a collaborative, high‑performing team culture.

Supervisory Responsibilities

None. May provide guidance, mentorship, or coordination support to junior team members or project resources.

Minimum Knowledge, Skills & Abilities Required

• Bachelor's degree in related field required; Master’s degree preferred.
• 5–8 years of relevant business experience, including transformation, operations, or strategic initiatives.
• Experience supporting complex transformation programs or process improvement efforts.
• Ability to collaborate and influence across cross‑functional teams.
• Strong organizational, analytical, and problem‑solving skills.
• Effective written and verbal communication skills.
• Experience preparing materials for and presenting to mid‑to senior‑level stakeholders.
• Working knowledge of strategy, operations, and change management concepts.
• Strong facilitation and interpersonal skills.
• Ability to work effectively in a matrixed organization.
• Proficiency in Microsoft Office tools.
• Lean Six Sigma or continuous improvement experience preferred.

Business Transformation Manager

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Cincinnati, Ohio 45202

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.