Business Technology Solutions Manager

ZS; South San Francisco (CA); Hybrid; USD 170,000 - 210,000; Full time

Benefits offered by this job

Hybrid working model

Total rewards package

Job summary

ZS in South San Francisco seeks a senior technology advisor to lead multiple client engagements across discovery, design, implementation, and operations. You will build trusted relationships with senior stakeholders and steer technology initiatives from strategy through execution in a global, matrixed environment.

You will collaborate with practice leaders to provide technology advisory leadership across diverse domains, helping clients transform and achieve business impact.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Experience leading client-facing technology or digital transformation initiatives.
• Ability to manage multiple engagements and align delivery with business priorities.

Responsibilities

• Lead multiple technology engagements across discovery, requirements gathering, solution design, implementation, testing, deployment, and ongoing operations.
• Build and manage client relationships, serving as trusted advisor and primary contact for technology initiatives.
• Partner with client stakeholders to understand objectives and develop roadmaps for growth and transformation.
• Drive account expansion by identifying opportunities, shaping proposals, and collaborating on solutions.

Skills

Leadership

Client relationships

Tech strategy

Cross-functional teamwork

Executive communication

Global stakeholder management

Education

Bachelor’s degree in Computer Science / Engineering / Information Systems

Job description

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side‑by‑side with a powerful collective of thinkers and experts shaping life‑changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client‑first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life‑changing impact to ZS.

What You’ll Do

• Lead multiple technology engagements simultaneously, ensuring successful delivery across project lifecycles including discovery, requirements gathering, solution design, implementation, testing, deployment, and ongoing operations.
• Build and manage client relationships across assigned accounts, serving as a trusted advisor and primary point of contact for technology initiatives, strategic discussions, and business planning activities.
• Partner with client stakeholders to understand business objectives, identify technology‑enabled solutions, and develop roadmaps that support long‑term growth and transformation goals.
• Drive account expansion by identifying new opportunities, shaping proposals, facilitating client discussions, and collaborating with internal teams to develop solutions that address evolving client needs.
• Coordinate cross‑functional and geographically distributed teams, ensuring effective collaboration, delivery excellence, and alignment across multiple service lines and workstreams.
• Provide technology advisory leadership across a broad set of technology domains, helping clients evaluate options, manage complex initiatives, and execute transformation programs successfully.
• Collaborate with ZS practice leaders and technology teams to bring integrated capabilities and innovative solutions to clients while maintaining high standards of quality, client satisfaction, and business impact.

What You’ll Bring

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, Life Sciences, or a related field, or equivalent professional experience.
• Experience leading client‑facing technology, digital transformation, consulting, or enterprise technology initiatives within a professional services, or technology consulting environment.
• Demonstrated ability to manage multiple engagements and workstreams concurrently while balancing client expectations, delivery commitments, and business priorities.
• Experience building trusted relationships with senior client stakeholders and influencing decisions across business and technology functions.
• Ability to translate business challenges into practical technology solutions and guide initiatives from strategy through execution.
• Experience leading cross‑functional teams in a global, matrixed environment and coordinating resources across multiple locations and disciplines.
• Strong written, verbal, and presentation skills with the ability to communicate effectively with executive and C‑suite stakeholders
• Ability to work with cross functional teams, both in US and India
• Fluency in English
• Client‑first mentality
• Intense work ethic
• Collaborative spirit and problem‑solving approach

Additional Skills Preferred

• Experience within the life sciences, biotechnology, pharmaceutical, or healthcare industries.
• Broad exposure across multiple technology domains, including enterprise applications, cloud technologies, CRM platforms, commercial technology, analytics, data platforms, or digital products solutions.
• Demonstrated success identifying, shaping, and expanding opportunities within existing client accounts.
• Experience balancing strategic technology advisory responsibilities with hands‑on delivery leadership.
• Comfort working in dynamic client environments and adapting quickly to evolving business priorities and technology challenges.

How you’ll grow:

• Cross‑functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s‑curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on‑site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face‑to‑face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client‑facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.