Business Technology Operations Manager

State of Colorado; Denver (CO); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Colorado Department of Human Services (CDHS) is seeking a Business Technology Operations Manager within the BITS division to lead IT asset management, security governance, and procurement strategies. You will drive lifecycle governance for software and hardware, oversee identity management, and ensure licensing compliance while coordinating with program staff and leadership.

The role emphasizes strategic planning, fiscal oversight, and operational leadership, with a hybrid work arrangement

Qualifications

• Management experience and leadership in a complex IT/BusinessOps environment.
• Experience with budgeting, forecasting and vendor governance is preferred.
• Knowledge of IT governance, asset lifecycle and license compliance.

Responsibilities

• Strategic Planning & Asset Life Cycle Governance: Directs optimization of the technology asset portfolio from procurement through disposal.
• Fiscal Oversight & Strategic Procurement Governance: Manages IT financial planning, forecasting, invoices, and SLAs.
• Identity Management & Technical Process Governance: Oversees identity governance and access management (AD/Google) and lifecycle procedures.
• Procured Hardware Life Cycle Management: Leads transition to agency-owned hardware; forecasts replacement needs and oversees security updates.
• Other Duties as Assigned: Provides daily leadership, defines metrics, and aligns team activities with agency goals.

Skills

Cross-functional leadership

Data-driven decision making

Project management

Budgeting & cost monitoring

Strategic planning

Education

Bachelor’s degree in Business Administration / related field

Tools

Active Directory

Google account lifecycle management

IT asset management tools

Job description

Business Innovation, Technology and Security (BITS)

Operations & Strategy provides management and oversight for key administrative and technical services that enables CDHS to achieve their goals. It is responsible for a number of support functions to make our agency as efficient, effective and impactful as possible. Operations & Strategy comprises Human Resources; Facilities Management; Audit; Business Innovation; Technology and Security; Emergency Management; Legal; Performance Management; Communications; Project Management; and Leadership & Organizational Development.

Business Innovation, Technology, and Security (BITS) is responsible for managing the Department’s information technology (IT) providers, including relations with the Governor’s Office of Information Technology (OIT). The division serves as the main point of contact for departmental issues involving technology resources and needs and coordinates activities with the program staff for IT support, operations, maintenance, modernization and implementation of new IT systems.

Hybrid Work Assignment: Minimum of 2 days per week in the office

Please note: These working arrangements are subject to change

This position serves as the enterprise agency owner for IT asset management (ITAM) and technical process governance within business operations. The role provides leadership and strategic direction for the full lifecycle management of software and hardware assets, product governance, identity and access management, video conferencing support, and technology procurement. The incumbent is responsible for developing strategic plans for the maintenance and potential replacement of technology assets. Additionally, this role ensures that staff maintain accurate inventory and manage agency assets in a fiscally responsible manner.

The Business Technology Operations Manager position is structured around five primary duty areas, each comprising 20% of the role's responsibilities:

• Strategic Planning & Asset Life Cycle Governance: Directs the optimization of the CDHS technology asset portfolio by managing the full lifecycle—from procurement and deployment to maintenance and disposal—while implementing continuous process improvements and ensuring data integrity.
• Fiscal Oversight & Strategic Procurement Governance: Manages IT financial planning, forecasting, and vendor governance. This includes engineering multi-year financial forecasts, overseeing invoices and chargebacks, and monitoring vendor contracts and Service Level Agreements (SLAs).
• Identity Management & Technical Process Governance: Oversees identity governance and access management, including Active Directory and Google account lifecycles. Responsibilities include enforcing security protocols for onboarding/offboarding, maintaining a 90-day decommission cycle for inactive accounts, and ensuring compliance with licensing agreements.
• Procured Hardware Life Cycle Management: Leads the strategic transition to an agency-owned hardware model. Key responsibilities include forecasting replacement needs due to planned obsolescence, governing security updates and patch management for endpoints, and overseeing the secure and responsible disposal of end-of-life devices.
• Other Duties as Assigned: Provides daily leadership and operational oversight for the specialized operations team. This includes establishing performance metrics, managing workloads, supporting professional development, and aligning team activities with organizational goals.

EXPERIENCE ONLY:

Nine (9) years of professional experience in a technical role in Project Management, Data Operations, Data Management or relevant occupation with a minimum of two (2) years as a supervisor or manager.

OR

EDUCATION AND EXPERIENCE

A combination of related education in Business Administration, Business Technology Management, Organizational Leadership, Management Information Systems or related field and/or relevant experience in Management, Data Operations, Data Management or other relevant occupation equal to nine (9) years with a minimum of two (2) years as a supervisor or manager.

Preferred Qualifications:

• Management of cross-functional teams and improved collaboration.
• Experience of supporting data-driven decision-making and problem-solving.
• Project Management experience successfully keeping projects on schedule and within budget.
• Knowledge of budgeting and financially monitoring costs and improving operational efficiency.
• Using strategic planning to enabling long-term business growth and process improvement.

Conditions of Employment:

• Standard background check and reference check required.
• This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
• Must possess a valid, non-restricted Colorado Driver’s License.
• Travel in-state will be required.
• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
  • Disclose that information on the application.
  • Explain why the prior termination or resignation should not disqualify you from the current position.
  • Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications. Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Preferred Qualifications & Competencies:

• Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position. You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process. You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached".

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.
• You can find the official appeal form here.
• You must be deliver the official appeal form to the State Personnel Board:
  • By email ([e-mail]), or
  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At [phone], or
• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
• Medical and dental health plans
• Employer supplemented Health Savings Account
• Paid life insurance
• Short- and long-term disability coverage
• 11 paid holidays per year plus vacation and sick leave
• State of Colorado Employee BenefitHub Resource Center
• Employee Wellness program
• Excellent work-life programs, such as flexible schedules, training and more
• Remote work arrangements for eligible positions
• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

• We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve. We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
• Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
• We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
• Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
• We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
• Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to [e-mail].

EEO Statement

*The State of Colorado is an equal opportunity employer*

We are committed to increasing a "Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a "Colorado for ALL" drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time). Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach).